Charlotte Rowe
Adelaide,SA
Summary
Detail-oriented individual with experience in administrative support and customer interaction. Known for strong organisational skills and the capability to manage multiple tasks efficiently, driving customer experiences.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Receptionist
Northeast Auto Group
Burton, SA
2024.06 - Current
- Delivered exceptional customer service as first point of contact, enhancing customer experience at dealership.
- Managed multi-line phone system and switchboard to efficiently direct calls to departments and assist with enquiries.
- Resolved customer issues with knowledgeable and friendly service, fostering high levels of customer satisfaction.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Performed data entry tasks into various computer systems accurately and promptly including Dealer Management System and Microsoft Office.
- Provided administrative support to sales team including typing documents, filing closed deals, and assisting in quote preparation.
- Administered eftpos payments from customers and supplied remittance to accounts department.
- Facilitated vehicle registrations at service center and input details and costs into DMS for sales team.
- Provided basic information on the features, benefits, and advantages of various Isuzu truck models.
- Maintained knowledge of current sales promotions and incentives offered by OEM.
- Developed training materials and processes ensuring effective staff training
- Facilitated travel bookings for staff, covering flights, accommodations, and car hire.
- Assisted in event planning for internal and OEM events and promotions.
- Developed and posted engaging content for social media platforms, increasing audience engagement and brand visibility.
- Designed promotional materials such as advertisements, posters, flyers, and business cards using Canva.
- Created and distributed sundry invoices.
- Processing invoices for payment; resolving discrepancies between invoices and purchase orders.
- Created purchase orders for internal and external companies for parts, servicing, accessories, bodybuilds etc. based on customer requirements and specifications.
- Prepared and served a variety of specialty coffee beverages for customers, and executive staff.
Membership Consultant
Anytime Fitness
Munno Para West, SA
2023.09 - 2024.06
- Provided outstanding customer service that significantly improved member experience.
- Facilitated enrollment and orientation processes for new members.
- Resolved member inquiries and concerns efficiently to maintain satisfaction.
- Resolved customer complaints promptly, ensuring member satisfaction.
- Coordinated member engagement activities to foster community spirit.
- Utilized knowledge of membership benefits to address member objections effectively.
- Worked collaboratively with team members on promotional gym events and initiatives.
- Maintained comprehensive records of all membership transactions, including upgrades.
Customer Service Team Member
KFC
Gawler, SA
2020.09 - 2023.10
- Assisted customers with menu selections and answered product inquiries.
- Informed customers of sales and promotions.
- Demonstrated strong knowledge of store services, products, and policies.
- Trained new staff on customer service protocols and restaurant procedures.
- Operated cash register, processed transactions, and handled payments efficiently.
- Maintained cleanliness and organization of dining and service areas.
- Followed proper chemical handling procedures when using cleaning supplies.
Education
High School Diploma -
Xavier College
Gawler, SA2023-10
Skills
- Customer and staff relationships
- Phone management
- Data entry
- Administrative support
- Travel coordination
- Team collaboration
- Basic accounting
- Social media management
- Digital marketing
- Office supply inventory control
- Task prioritization
- Positive and professional demeanor
- Product knowledge
Certification
- First Aid (HLTAID011) - CBD College 2023
- CPR (HLTAID009) - Australia Wide First Aid 2025
- Fire Warden/Fire Extinguisher (PUAFER005, PUAFER008) - Fire Safety Australia 2026
Timeline
Receptionist
Northeast Auto Group
2024.06 - Current
Membership Consultant
Anytime Fitness
2023.09 - 2024.06
Customer Service Team Member
KFC
2020.09 - 2023.10
High School Diploma -
Xavier College