Charlotte Serpell
Summary
I am a dedicated civil engineering student with a unique blend of technical and analytical skills as well as strong interpersonal and communicative skills. I am a forward-thinking Engineering Intern pursuing a Bachelor degree in civil engineering. Experience using AutoCAD and Microsoft 365.
I have a diverse employment background which has given me a grounding in the importance of working collaboratively. My experience has given me opportunities to exhibit my multi-lingual proficiency to bring about the best outcomes for my customers.
I am committed to embracing opportunities for growth and making a positive impact within the field of civil engineering, looking to take on new challenges with an exciting organization.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Equip Disability Services
03.2022 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Enhanced office efficiency by streamlining administrative processes.
Grocery Stocker
Coles Supermarket
01.2023 - 10.2023
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Fostered teamwork by collaborating effectively with colleagues.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Greeted customers and directed to requested products.
Customer Service Cashier
Coles Supermarket
10.2017 - 01.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Education
Bachelor of Engineering - Civil Engineering
Monash University
Melbourne, VIC11.2026
High School Diploma -
Glen Waverley Secondary College
Glen Waverley, VIC11.2020
Skills
- Strong written and verbal communication skills
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Written and spoken cross-cultural communication (Korean proficient, Mandarin beginner)
- Strong Work Ethic
- AutoCAD
- Complex problem-solving abilities
- Structural analysis
Timeline
Grocery Stocker
Coles Supermarket
01.2023 - 10.2023
Administrative Assistant
Equip Disability Services
03.2022 - Current
Customer Service Cashier
Coles Supermarket
10.2017 - 01.2023
Bachelor of Engineering - Civil Engineering
Monash University
High School Diploma -
Glen Waverley Secondary College
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