Charlotte Sheppard
Beechboro,WA
Summary
Successful Front of House Team Member with extensive cafe experience. Flexes easily between different positions to meet demand. Seeking casual/part-time position that offers professional challenges utilizing interpersonal skills. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Offering over 3 years experience in hospitality with motivation to provide prompt, friendly and professional service at all times.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House Team Member/Coffee Barista
Steam Haus Cafe & Caffisimo
07.2023 - 12.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Followed detailed instructions to operate coffee machines with accuracy and produce quality products.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Worked individually in kitchen for open and close shifts and prepared food from a menu quickly and efficiently.
Dominos Driver
Dominos Belmont
05.2022 - 07.2023
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Acquired range of skills such as delivering pizza, pizza Cut, taking front counter, answering phone calls, prep work, make line duties and dough production.
- Worked flexible hours; night, weekend, and holiday shifts.
Cafe All Rounder
Excelsior Deli
07.2022 - 10.2022
- Maintained energy and enthusiasm in fast-paced environment.
- Greeted new customers, discussed specials and took food and drink orders.
- Served and reset tables to keep dining room and work areas clean.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
Delivery Driver
Dominos Busselton
06.2020 - 05.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Work Placement Teacher Assistant
West Busselton Primary School
08.2018 - 08.2018
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Educated students in foundational concepts such as shapes, numbers and letters.
Education
TTP Course - Nursing Stream -
University of Notre Dame Australia
Fremantle, WAHigh School Diploma -
Georgiana Molloy Anglican School
Yalyalup, WA10.2020
Skills
- Inventory Management
- Dependability and Honesty
- Organization and Time Management
- Teamwork and Collaboration
- Order Taking and Processing
- Recipe Adaptation
- Flexible and Adaptable
Certification
- Cert II Business - Completed at Georgiana Molloy Anglican School
- Certified Open Water Free diving qualification
- SCUBA 20 meter qualification
- Obtained Recreational Skippers Ticket
- Completed St. Johns FAIRDT aid Certificate
- Completed self-defense martial arts course GoJu Karate at BMA
Timeline
Front of House Team Member/Coffee Barista
Steam Haus Cafe & Caffisimo
07.2023 - 12.2023
Cafe All Rounder
Excelsior Deli
07.2022 - 10.2022
Dominos Driver
Dominos Belmont
05.2022 - 07.2023
Delivery Driver
Dominos Busselton
06.2020 - 05.2022
Work Placement Teacher Assistant
West Busselton Primary School
08.2018 - 08.2018
TTP Course - Nursing Stream -
University of Notre Dame Australia
High School Diploma -
Georgiana Molloy Anglican School
- Cert II Business - Completed at Georgiana Molloy Anglican School
- Certified Open Water Free diving qualification
- SCUBA 20 meter qualification
- Obtained Recreational Skippers Ticket
- Completed St. Johns FAIRDT aid Certificate
- Completed self-defense martial arts course GoJu Karate at BMA
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