Charlotte Stenson
East Maitland, NSW,NSW
Summary
Current customer service representative within a contact centre environment. Proven work ethic and strong product and process knowledge. Motivated to improving company growth and promoting employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Foundever Australia
2022.03 - Current
- Handled large volume of incoming calls and responded to customer banking enquiries in a fast-paced setting
- Coached agents in customer techniques, providing encouragement and feedback
- Supervised and supported new and tenured agents whilst recognising and using different coaching styles
- Investigated and solved customer enquiries and lodged customer feedback
- Educated customers on digital, self-serve options
- Updated account information to maintain customer records and financial accounts
- Adhered to and exceeded KPI's
Youth/Disability Support Worker
Allambi Care
2020.09 - 2022.02
- Provided assistance in daily living activities
- Adhered to company requirements for patient interactions and care standards
- Kept accurate records for client files and handled related paperwork
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Assistant in Nursing
Healthcare Australia
2020.09 - 2021.09
- Provided customized care according to individual health plan
- Organized and managed patient charts and files
- Created positive resident and patient experience by assisting with all activities of daily living
- Worked flexible hours; night, weekend, and holiday shifts
- Maintained energy and enthusiasm in fast-paced environment
Assistant in Nursing
Northern Coalfields Community Care Association
2018.10 - 2020.09
- Provided customized care according to individual health plan
- Organized and managed patient charts and files
- Created positive resident and patient experience by assisting with all activities of daily living
- Worked flexible hours; night, weekend, and holiday shifts
- Maintained energy and enthusiasm in fast-paced environment
Student Assistant in Nursing
Bayside Aged Care
2018.08 - 2018.09
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Business Owner
Colour De Rose
2014.03 - 2017.08
- Input income and expense details into database to track business finances and address variances
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Scheduled and confirmed customer appointments
- Performed beauty treatments
- Managed staff availabilities, wages and records
- Supervised and assigned work activities for staff
Education
Provide First Aid
JustCareers Training
08.2021
Certificate III in Individual Support
Intercept Training
Broadmeadow, NSW08.2018
Skills
- Product and Service Knowledge
- Policy and Procedure Adherence
- Conflict Mediation Abilities
- Attention to detail and accuracy
- Process and Compliance driven
Timeline
Customer Service Representative
Foundever Australia
2022.03 - Current
Youth/Disability Support Worker
Allambi Care
2020.09 - 2022.02
Assistant in Nursing
Healthcare Australia
2020.09 - 2021.09
Assistant in Nursing
Northern Coalfields Community Care Association
2018.10 - 2020.09
Student Assistant in Nursing
Bayside Aged Care
2018.08 - 2018.09
Business Owner
Colour De Rose
2014.03 - 2017.08
Provide First Aid
JustCareers Training
Certificate III in Individual Support
Intercept Training