Charlotte Stone
Sydney
Summary
Commercial professional with demonstrated experience in driving operational efficiency and maximising revenue. Skilled in logistics, inventory management, and client relations with strong focus on team collaboration and achieving results. Adaptable, reliable, and capable of meeting changing needs to support business objectives effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Commercial Coordinator
Qudos Bank Arena
06.2023 - Current
- Increased client satisfaction by effectively managing commercial projects and ensuring timely delivery.
- Facilitated the resolution of customer complaints, fostering strong relationships with clients and promoting repeat business.
- Scheduled project deadlines and monitored progress.
- Collaborated with other departments to ensure successful events, enhancing overall client experience.
- Created Casual and Annual contracted sales from start to finish.
- Supported sales team in creating customized presentations tailored specifically toward prospective partners' needs.
- Developed and maintained budget and sales reports.
- Managed end-to-end event logistics, ensuring smooth execution and satisfaction for clients.
Admin
Strathfield Golf Club
10.2021 - 12.2023
- Bar, Bistro, Events
- Answering phones and taking messages
- Working with Wine, Beer, Spirits and Gaming Machines
- Making Cocktails
- Working bar and food at events such as Weddings, Birthdays and Christenings
- Social Media
Teacher
Carlile Swimming
02.2023 - 06.2023
- Teaching Kids aged 2 to 13 how to float and swim, as well as technique with their different strokes in Butterfly, Backstroke, Breaststroke and Freestyle
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Planned and implemented integrated lessons to meet national standards
Internship Student
Paramount Studios
04.2023 - 04.2023
- Building Insights
- Excel: VLOOKUP & IF Function
- Sales Reporting
- Budget Tracking
- Media Insights
- Release Scheduling
- Reported back to instructor to receive day-to-day tasks and responsibilities
Graphic Design & Admin
You've Been Promoted
10.2019 - 06.2022
- Adobe Illustrator
- Microsoft Office (Word, PowerPoint, Excel, Outlook)
- Answering phones and taking messages
- Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop new images
Team Member
McDonalds
08.2015 - 04.2020
- Multi-tasking
- Learned all required tasks quickly to maximize performance
- Assisted with delivery of store promotions and special events such as McHappy day
- Worked different stations to provide optimal coverage and meet production goals
- Operated register to process payments and collect cash payment for order totals
Customer Service
Bras N Things
10.2018 - 06.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Team Meetings
- Store Promotions and sales
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Customer Service
Civic Video Store
02.2015 - 09.2015
- Participated in team meetings
- Cash Handling
- Assisted in store promotions and sales
Education
Bachelor of Arts & Commerce - Culture, Comms& Media And International Business
Macquarie University
Macquarie Park, NSW11.2023
No Degree - Semester Exchange
University of Tennessee
12.2022
Statement of Attainment - Using Social Media Tools
TAFE
11.2020
Skills
- MS Office
- Excellent Communication
- Analytical and Critical Thinking
- Problem-Solving
- Project management
- Account management
- Client relationship management
- Operations management
Certification
- RSA – Responsible Service of Alcohol, 01/01/16, 01/01/22
- RSG Responsible Service of Gambling, 01/01/16, 01/01/22
- Barista Course
- Adobe Illustrator Essentials, 10/03/19
- Adobe Illustrator Advanced, 03/12/20
Timeline
Commercial Coordinator
Qudos Bank Arena
06.2023 - Current
Internship Student
Paramount Studios
04.2023 - 04.2023
Teacher
Carlile Swimming
02.2023 - 06.2023
Admin
Strathfield Golf Club
10.2021 - 12.2023
Graphic Design & Admin
You've Been Promoted
10.2019 - 06.2022
Customer Service
Bras N Things
10.2018 - 06.2019
Team Member
McDonalds
08.2015 - 04.2020
Customer Service
Civic Video Store
02.2015 - 09.2015
No Degree - Semester Exchange
University of Tennessee
Statement of Attainment - Using Social Media Tools
TAFE
Bachelor of Arts & Commerce - Culture, Comms& Media And International Business
Macquarie University
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