Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHARLOTTE TIMMERMANS

Werribee

Summary

Motivated leader with a proven track record in the private and community housing sectors. Experienced in project management, stakeholder engagement, problem-solving, and fostering effective team collaboration to achieve favorable housing outcomes for clients. Known for maintaining a calm and positive demeanor, strives to encourage teamwork and drive organisational success.

Overview

12
12
years of professional experience

Work History

Team Leader - Supportive Housing

Unison Housing
11.2022 - 12.2024
  • Coordinate the day-to-day operational requirements of the site, including tenancy management, resourcing and incident response.
  • In conjunction with the Senior Manager Supportive Housing ensure that the supportive housing model is being delivered as intended. This includes overseeing and monitoring the delivery of the support services as outlined in the subcontract arrangements and other partnership arrangements, within Unison’s budget, reporting and performance measures.
  • Develop and maintain a positive and close working partnership with external stakeholders and Unison’s support partners based onsite to ensure both proactive and responsive support to renters with complex needs, including acting as an escalation point on call as needed.
  • Work closely with Unison’s Housing First Practice Lead to ensure that a Housing First approach is reflected in the supportive housing model.
  • Work with a range of stakeholders such as neighbouring residents, the police, local council etc. to respond to concerns, queries and develop Unison’s strategic partnership approach.
  • Together with the Senior Manager Supportive Housing, explore new opportunities for external partnerships with Aboriginal Community Controlled Organisations (ACCOs) and other community organisations.
  • Conduct training, onboarding and professional development sessions to empower team members, foster growth and enhance service delivery.
  • Lead the team of Place Managers to sustain supportive, empathetic and transparent practice in renter relationships through tenancy management in line with relevant legislation, Unison’s policies and the Practice Framework.
  • Ensure renter complaints and incidents are received and responded to in a pro-active and timely manner.
  • Monitor the day-to-day condition of the property, working closely with Unison’s Property Team and tenancy supports to report and facilitate planned and responsive works, report any maintenance issues and assist with renter education to help reduce risk.
  • Implement a range of creative and innovative strategies for engaging with customers around issues within properties and involving them in the implementation of solutions e.g. regular resident meetings and community engagement.
  • Promote and model Unison’s values and Code of Conduct in all interactions with colleagues, renters, clients and the broader community.
  • Manage conflict resolution among team members, fostering a positive and collaborative work environment.
  • Empower team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintain an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Team Leader - Homes for Families

Unison Housing
03.2022 - 11.2022
  • Provide effective day to day co-ordination of the Team’s service delivery.
  • Develop and implement effective systems for communication within the Team and with other Unison colleagues.
  • Work with the Manager to establish and maintain positive relationships with the Homes Vic, including fulfilling all reporting obligations.
  • Together with the Manager establish and maintain effective partnerships with real estate agents in Melbourne’s north and west to ensure: Tenancy and neighbourhood issues are addressed in a timely manner and suitable properties are secured.
  • Establish and maintain an effective partnership with Uniting and MacKillop to ensure clear communication and collaboration within the program.
  • In conjunction with the Manager ensure that the supportive housing model is being delivered as intended. This includes overseeing and monitoring the delivery of the support services as outlined in the subcontract arrangements and other partnership arrangements, within Unison’s budget, reporting and performance measures.
  • Develop and maintain a positive and close working partnership with external stakeholders and Unison’s support partners based onsite to ensure both proactive and responsive support to renters with complex needs, including acting as an escalation point on call as needed.
  • Work with a range of stakeholders such as neighbouring residents, the police, local council etc. to respond to concerns, queries and develop Unison’s strategic partnership approach.
  • Conduct training, onboarding and professional development sessions to empower team members, foster growth and enhance service delivery.
  • Lead the team of Place Managers to sustain supportive, empathetic and transparent practice in renter relationships through tenancy management in line with relevant legislation, Unison’s policies and the Practice Framework.
  • Ensure renter complaints and incidents are received and responded to in a pro-active and timely manner.
  • Implement a range of creative and innovative strategies for engaging with customers around issues within properties and involving them in the implementation of solutions e.g. regular resident meetings and community engagement.
  • Promote and model Unison’s values and Code of Conduct in all interactions with colleagues, renters, clients and the broader community
  • Manage conflict resolution among team members, fostering a positive and collaborative work environment.
  • Empower team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintain an inclusive and diverse team culture, promoting respect and understanding among all members.

Team Leader - Homelessness to Home

Unison Housing
02.2021 - 03.2022
  • Provide effective day to day co-ordination of the Team’s service delivery.
  • Develop and implement effective systems for communication within the Team and with other Unison colleagues.
  • Work with the Manager to establish and maintain positive relationships with the Homes Vic, including fulfilling all reporting obligations.
  • Together with the Manager establish and maintain effective partnerships with real estate agents in Melbourne’s north and west to ensure: Tenancy and neighbourhood issues are addressed in a timely manner and suitable properties are secured.
  • Establish and maintain an effective partnership with Melbourne City Mission to ensure clear communication and collaboration within the program.
  • In conjunction with the Manager ensure that the supportive housing model is being delivered as intended. This includes overseeing and monitoring the delivery of the support services as outlined in the subcontract arrangements and other partnership arrangements, within Unison’s budget, reporting and performance measures.
  • Develop and maintain a positive and close working partnership with external stakeholders and Unison’s support partners based onsite to ensure both proactive and responsive support to renters with complex needs, including acting as an escalation point on call as needed.
  • Work with a range of stakeholders such as neighbouring residents, the police, local council etc. to respond to concerns, queries and develop Unison’s strategic partnership approach.
  • Conduct training, onboarding and professional development sessions to empower team members, foster growth and enhance service delivery.
  • Lead the team of Place Managers to sustain supportive, empathetic and transparent practice in renter relationships through tenancy management in line with relevant legislation, Unison’s policies and the Practice Framework.
  • Ensure renter complaints and incidents are received and responded to in a pro-active and timely manner.
  • Implement a range of creative and innovative strategies for engaging with customers around issues within properties and involving them in the implementation of solutions e.g. regular resident meetings and community engagement.
  • Promote and model Unison’s values and Code of Conduct in all interactions with colleagues, renters, clients and the broader community.
  • Manage conflict resolution among team members, fostering a positive and collaborative work environment.
  • Empower team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintain an inclusive and diverse team culture, promoting respect and understanding among all members.

PRAP Worker & Head Lease Place Manager

Unison Housing
12.2019 - 02.2021
  • Managing head lease tenancies across two of Unison's head lease programs (H3 and Journey to Social Inclusion Program) within the Residential Tenancies Act.
  • Daily communication with tenants, support workers and real estate agents regarding tenancies and support needs.
  • Following up arrears, organizing maintenance, facilitating routine inspections, issuing VCAT notices as needed, following up complaints and attending VCAT if necessary.
  • Working directly with people who are homeless or at risk of experiencing homelessness to secure and sustain private rentals.
  • Assistance with client's inspections and applications.
  • Establishing and maintaining positive relationships with local real estate agencies.
  • Referral to other agencies as needed.
  • Financial assistance payments.

Head of Department - Property Management

Jellis Craig Macedon Ranges
01.2015 - 01.2016
  • Establishment of the Property Management Department.
  • End to end property management of a portfolio of properties within the Residential Tenancies Act.
  • Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
  • Investigated and resolved any tenant complaints.
  • Streamlined property management processes for improved efficiency and cost savings.
  • Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
  • Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
  • Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
  • Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
  • Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
  • Trust accounting.

Property Manager

PRD Nationwide Kyneton
01.2013 - 01.2015
  • End to end property management of a portfolio of properties within the Residential Tenancies Act
  • Fostered positive tenant relationships by addressing concerns and facilitating open lines of communication.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Preparation and attendance to VCAT
  • Maintained meticulous records of all property transactions, including leases, renewals, and terminations.

Education

AGENTS REPRESENTATIVE CERTIFICATE -

REIV
01.2013

CERTIFICATE IV IN FITNESS -

AUSTRALIAN INSTITUTE OF FITNESS
01.2008

VCE CERTIFICATE -

STRATHCONA GIRLS BAPTIST SCHOOL
01.2004

Skills

  • Team building
  • Collaboration
  • Client centered
  • Leadership
  • Project Management
  • Attention to detail
  • Flexible
  • Motivated

Timeline

Team Leader - Supportive Housing

Unison Housing
11.2022 - 12.2024

Team Leader - Homes for Families

Unison Housing
03.2022 - 11.2022

Team Leader - Homelessness to Home

Unison Housing
02.2021 - 03.2022

PRAP Worker & Head Lease Place Manager

Unison Housing
12.2019 - 02.2021

Head of Department - Property Management

Jellis Craig Macedon Ranges
01.2015 - 01.2016

Property Manager

PRD Nationwide Kyneton
01.2013 - 01.2015

AGENTS REPRESENTATIVE CERTIFICATE -

REIV

CERTIFICATE IV IN FITNESS -

AUSTRALIAN INSTITUTE OF FITNESS

VCE CERTIFICATE -

STRATHCONA GIRLS BAPTIST SCHOOL

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