Charlotte Tombs
Mount Kuring Gai,NSW
Summary
I am a driven and committed professional seeking a hospitality or retail position where I can leverage my skills to contribute to a dynamic, customer-focused team. Adaptable, personable, and attentive to detail, I combine strong organisational abilities with a calm, confident approach to excel in fast-paced environments while consistently delivering exceptional service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Gymnastics and Parkour Coach
Ninja Kids
Hornsby, NSW
2024.07 - Current
- Instruct children through climbing, balance, and agility drills, while managing classes of diverse ages and skill levels in a safe, fast-paced environment.
- Run birthday parties and all-day holiday programs, welcoming large groups of children and families, and ensuring sessions are fun, clean, organised, and safe.
- Deliver friendly and professional customer service, operating EFTPOS machines, answering phones, and responding to parent emails and inquiries efficiently.
- Assist in onboarding and mentoring new staff, enhancing team performance and workplace efficiency.
- Communicate children’s progress and achievements to parents clearly and professionally, fostering positive customer experiences.
Hospitality Workplacement
Public Dining Room
Mosman, NSW
2025.03 - 2025.04
- Successfully completed placement, where I gained industry experience in professional kitchen operations.
- Gained specialised experience in seafood preparation, cryovac vacuum sealing, and preparing confectionery and entrée menu items for service periods.
- Assisted with stock rotation, inventory management, and maintaining efficient kitchen workflow.
- Organised mise en place and supported smooth kitchen service periods, ensuring high standards.
- Developed essential soft skills in customer service, workplace etiquette, teamwork, communication, and adherence to health and safety procedures.
- Worked successfully with a diverse group of coworkers and professional chefs to accomplish goals and address issues related to our products and services.
- Efficient time management in high-stress situations, ensuring completion of daily responsibilities and enhancing overall team productivity.
Hospotality Workplacement
Ormeggio, D’Albora Marine at The Spit
Mosman, NSW
2024.08 - 2024.08
- Successfully completed workplacement gaining hands-on experience in back-of-house operations at a prestigious venue.
- professionalism, situational awareness, and ability to coordinate under pressure – experiences that prove I have helped build my confidence amoungst retail and hospitality operations.
- Accentuated skills in industrial food preparation and handling, mise en place, organising deliveries, and maintaining kitchen equipment.
- Operated dishwasher and cleaning procedures to ensure a hygienic and safe workspace.
- Built critical soft skills in customer service, workplace etiquette, communication, teamwork, and health and safety procedures.
Work Experience Program
Icon Gymsports
Hornsby, NSW
2023.07 - 2023.08
- I have gained additional administration experience at Icon Gymsports, developing skills in office tasks, communication, and organisation. (Printing, answering phones, responding to emails, stock take, organising merchandise, EFTPOS machine, scheduling classes)
- Completed day-to-day duties accurately and efficiently.
Education
Ku-ring-gai High School
403 Bobbin Head Rd, North Turramurra NSW 2074Skills
- Safety and sanitation management
- EFTPOS machines, phones, emails, industrial dishwasher, kitchen appliances
- Back-of-house, including adherence food preparation and safety, mise en place procedures
- Professional communication and effective team collaboration
- Time management and ability to prioritise tasks in fast-paced environments
- Organised, punctual, and conscientious with strong attention to detail
- Highly adaptable and resilient under pressure
- Personable, approachable, motivated, and eager to learn
Affiliations
Level 7 Gymnast WAG NSW - Icon Gymsports
Certification
SIT20421 Certificate II in Cookery 2024 -
2024 SITXFSA005 Use hygienic practices for food safety
2024 SITXWHS005 Participate in safe work practices
2024 SITXFSA006 Participate in safe food handling practices
2024 SITHCCC025 Prepare and present sandwiches
2024 SITXFSA005 Use hygienic practices for food safety
2024 SITXWHS005 Participate in safe work practices
2024 SITXFSA006 Participate in safe food handling practices
2024 SITHCCC025 Prepare and present sandwiches
Accomplishments
Age group swimming and athletics champion - Ku-ring-gai High School Year 7-11
References
References available upon request.
Timeline
Hospitality Workplacement
Public Dining Room
2025.03 - 2025.04
Hospotality Workplacement
Ormeggio, D’Albora Marine at The Spit
2024.08 - 2024.08
Gymnastics and Parkour Coach
Ninja Kids
2024.07 - Current
Work Experience Program
Icon Gymsports
2023.07 - 2023.08
Ku-ring-gai High School