Charlotte Vaughan
Eynesbury,Australia
Summary
Enthusiastic, 30yr old looking to grow within the retail sector in hopes of becoming a store manager in the future. I Hold over 15 years' Experience both in retail and hospitality, seeking to boost my knowledge and skills working within the retail sector.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
BCF
Hoppers Crossing, VIC, Australia
07.2022 - Current
- Updating Store Tracker/ completing Action Memos
- Signing of payroll, completing EOD & SOD
- Organize store merchandise racks & displays to promote catalogue launches whilst maintaining visually appealing environments as per the merchandising standards of SRG / and or Trade Partner
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as recovery and cutting in new stock lines
- Promoted an elevated level of customer service satisfaction through strong relationship building skills.
- Assisted customers with prompt and polite support in person and Via telephone.
- Greeted customers and helped with product questions, selections, and purchases including in store and click and collect transactions.
- Use of POS system to process sales, returns, online orders and gift card activations.
- Worked closely with the Store Manager to solve complaints and handle customers' concerns.
- Check Pricing, scanning of items, customer follow-up via telephone regarding special orders, Resonate Feedback.
- Issued Receipts and processed refunds, credits & Exchanges.
Retail Sales Assistant
Typo (Cotton on Pty Ltd)
Australia
05.2022 - Current
- Point of Sales
- KPI’s & Data Entry
- Banking - Stock take / Processing incoming/ outgoing stock
- Visual Merchandising
- Upselling
- Customer Service
- General Housekeeping of the Store
- Merchandise/ following a store update monthly plan.
Equine Professional Rider & Groom
Victorian Police Force
Australia
09.2011 - 06.2013
- Duties included but not limited to;
- Exercise Horses
- Groom Horses
- Transport Horses to Public Order Events
- General Maintenance of the Flinders Street Stables
- Report back to Sargent
Education
Year 11 -
Padua College
Mornington PeninsulaCertificate II - retail
New Apprenticeship Arrangements PTY LTD
Certificate III - retail
New Apprenticeship Arrangements PTY LTD
Certificate 1 & 2 - Criminal Justice
Frankston TAFE
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Cash handling
- Leadership qualities
- Workplace safety
Personal Information
Age: 29
References
Tom Dodsley ASM 0435 673 415
Robert Vaughan 0429491156
Timeline
Assistant Store Manager
BCF
07.2022 - Current
Retail Sales Assistant
Typo (Cotton on Pty Ltd)
05.2022 - Current
Equine Professional Rider & Groom
Victorian Police Force
09.2011 - 06.2013
Year 11 -
Padua College
Certificate II - retail
New Apprenticeship Arrangements PTY LTD
Certificate III - retail
New Apprenticeship Arrangements PTY LTD
Certificate 1 & 2 - Criminal Justice
Frankston TAFE