Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic
Charlotte Vaughan

Charlotte Vaughan

Eynesbury,Australia

Summary

Enthusiastic, 30yr old looking to grow within the retail sector in hopes of becoming a store manager in the future. I Hold over 15 years' Experience both in retail and hospitality, seeking to boost my knowledge and skills working within the retail sector.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

BCF
07.2022 - Current
  • Updating Store Tracker/ completing Action Memos
  • Signing of payroll, completing EOD & SOD
  • Organize store merchandise racks & displays to promote catalogue launches whilst maintaining visually appealing environments as per the merchandising standards of SRG / and or Trade Partner
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as recovery and cutting in new stock lines
  • Promoted an elevated level of customer service satisfaction through strong relationship building skills.
  • Assisted customers with prompt and polite support in person and Via telephone.
  • Greeted customers and helped with product questions, selections, and purchases including in store and click and collect transactions.
  • Use of POS system to process sales, returns, online orders and gift card activations.
  • Worked closely with the Store Manager to solve complaints and handle customers' concerns.
  • Check Pricing, scanning of items, customer follow-up via telephone regarding special orders, Resonate Feedback.
  • Issued Receipts and processed refunds, credits & Exchanges.

Retail Sales Assistant

Typo (Cotton on Pty Ltd)
05.2022 - Current
  • Point of Sales
  • KPI’s & Data Entry
  • Banking - Stock take / Processing incoming/ outgoing stock
  • Visual Merchandising
  • Upselling
  • Customer Service
  • General Housekeeping of the Store
  • Merchandise/ following a store update monthly plan.

Equine Professional Rider & Groom

Victorian Police Force
09.2011 - 06.2013
  • Duties included but not limited to;
  • Exercise Horses
  • Groom Horses
  • Transport Horses to Public Order Events
  • General Maintenance of the Flinders Street Stables
  • Report back to Sargent

Education

Year 11 -

Padua College
Mornington Peninsula

Certificate II - retail

New Apprenticeship Arrangements PTY LTD

Certificate III - retail

New Apprenticeship Arrangements PTY LTD

Certificate 1 & 2 - Criminal Justice

Frankston TAFE

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Cash handling
  • Leadership qualities
  • Workplace safety

Personal Information

Age: 29

References

Tom Dodsley ASM 0435 673 415


Robert Vaughan 0429491156

Timeline

Assistant Store Manager

BCF
07.2022 - Current

Retail Sales Assistant

Typo (Cotton on Pty Ltd)
05.2022 - Current

Equine Professional Rider & Groom

Victorian Police Force
09.2011 - 06.2013

Year 11 -

Padua College

Certificate II - retail

New Apprenticeship Arrangements PTY LTD

Certificate III - retail

New Apprenticeship Arrangements PTY LTD

Certificate 1 & 2 - Criminal Justice

Frankston TAFE

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Charlotte Vaughan