Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Charlotte Warton

Sydney,NSW

Summary

I was 14 when I started working. Since that time, I have dedicated my energy to each place and the staff within it. My ideal workplace is an environment that that supports the establishment of my position withing the team. My work ethic has remained unwavering in each role, and I have always been recognized by management as a hard worker and very dependable. I pride myself on my presentation and punctuality as well as my desire for self improvement ability to think on my feet. As of the new year I have been living back in sydney gaining as much experience as I can in an industry that thrives on personal development, and supports me working at my hardest.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Receptionist

Snap Fitness
Penrith, NSW
01.2024 - Current
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Monitored security cameras in the lobby area to ensure safety of employees and guests.
  • Updated daily log book with information about visitors entering the premises.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Scheduled appointments and maintained and updated appointment calendars.

Front of House Wait Staff Member

Trentham Estate Winery
Mildura, NSW
09.2023 - 01.2024
  • Greeted guests and escorted them to tables.
  • Provided menus and answered questions regarding menu items.
  • Took orders accurately and communicated with kitchen staff regarding order details.
  • Checked in with guests throughout the meal to ensure satisfaction.
  • Bussed tables, cleared dishes, refilled beverages, and reset tables for subsequent diners.
  • Assisted other wait staff members during peak dining hours when needed.
  • Maintained knowledge of current menu items, specials, and promotions.
  • Delivered food orders to guests in a timely manner according to restaurant standards.
  • Provided excellent customer service by anticipating guest needs and responding promptly to requests.
  • Demonstrated a friendly attitude towards guests at all times.
  • Monitored dining room activity ensuring adequate staffing levels are maintained at all times.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Provided customer service by answering inquiries and providing information about winery products.
  • Assisted with the preparation of orders for shipment to customers.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Stocked ice bins and coolers as needed throughout shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Team Member / Training Manager

KFC
Bathusrt, NSW
02.2022 - 08.2023
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Team Member

KFC
Richmond, NSW
07.2019 - 01.2021

Hair Dressing Assistant

Sanctury for Hair
Castle Hill, NSW
01.2018 - 11.2019
  • Greeted customers and provided them with information about services offered.
  • Provided shampoo, conditioning treatments, scalp massages and blow-dried hair for clients.
  • Maintained a clean work environment by sweeping floors, washing towels, sanitizing equipment and disposing of trash.
  • Assisted hairdressers in preparing dyes, creams and other products needed for services.
  • Ensured client satisfaction through excellent customer service skills.
  • Organized workstations to maintain a neat working environment.
  • Ordered supplies from vendors as needed.
  • Provided advice on how to care for their hair between visits.
  • Administered shampoos and massages to patrons, communicating regarding shampoo and temperature preferences to prepare hair for styling afterwards.

Education

HSC -

Colo High School
Sydney, NSW
10-2021

Skills

  • Sales
  • High-Energy Attitude
  • Willingness To Lead
  • Lead Generation
  • Critical Thinking
  • Conflict Mediation
  • Customer Engagement
  • Staff Development
  • Staff Training
  • Excellent Communication

Affiliations

  • in my spare time I love to practice my skills in tattooing and drawing
  • exploring nature around where I'm living is always something i've treasured

Certification

  • drivers license
  • RSA

Languages

French
Limited

References

References available upon request.

Timeline

Receptionist

Snap Fitness
01.2024 - Current

Front of House Wait Staff Member

Trentham Estate Winery
09.2023 - 01.2024

Team Member / Training Manager

KFC
02.2022 - 08.2023

Team Member

KFC
07.2019 - 01.2021

Hair Dressing Assistant

Sanctury for Hair
01.2018 - 11.2019

HSC -

Colo High School

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Charlotte Warton