Summary
Overview
Work History
Education
Skills
Timeline
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Charlotte Webster

Gatenby, Northallerton

Summary

Dedicated and detail-oriented with experience in maintaining high standards of cleanliness and organisation in hospitality environments. Proven track record of delivering exceptional customer service to guests. Strong ability to work independently and as part of a team, with excellent time management skills and attention to detail.

Overview

10
10
years of professional experience

Work History

Holiday Operations Assistant

Fountains Abbey, National Trust
02.2024 - 10.2024
  • Cleaned holiday cottages that slept up to ten people.
  • Collaborated with housekeeping staff to ensure timely room turnovers and optimal guest experiences.
  • Sustained a clean and organized work environment through diligent housekeeping practices.
  • Performed housekeeping duties such as dusting, mopping, vacuuming, and sanitizing countertops.

Bar Staff/Supervisor

Thornbridge Brewery Tap Room
06.2022 - 10.2023
  • Regularly supervised shift, as well as managing the front of house team.
  • Tasked with changing the chalk board displays used for showcasing the range of beers.
  • Designed unique boards giving each beer their own signature design.
  • Supervised staff during music events with 500+ people.
  • Ensured a welcoming atmosphere for customers by decorating the tap room and create displays.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Efficiently opened or closed the bar whist supervisor, ensuring preparedness for each shift.
  • Regularly cleaned and sanitized bar area, refrigeration and storage areas.

Retail Assistant

The Edge of the World
12.2021 - 04.2022
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Waitress/Housekeeper

The Manners Pubs
10.2014 - 09.2020
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Education

Bachelor of Arts - Decorative Arts

Nottingham Trent University
05-2022

Chesterfield

Level 3 Diploma in Art & Design
05-2018

GCSE's

Lady Manners School
05-2016

Skills

  • Positive Attitude
  • Excellent cleaning and organisation
  • Knowledge of cleaning products and techniques
  • Strong attention to detail
  • Professional and Friendly
  • Teamwork
  • Housekeeping
  • Customer Service
  • Highly reliable
  • Clear and effective communication
  • Handling Difficult Customers
  • Service-oriented mindset
  • Professional Appearance

Timeline

Holiday Operations Assistant

Fountains Abbey, National Trust
02.2024 - 10.2024

Bar Staff/Supervisor

Thornbridge Brewery Tap Room
06.2022 - 10.2023

Retail Assistant

The Edge of the World
12.2021 - 04.2022

Waitress/Housekeeper

The Manners Pubs
10.2014 - 09.2020

Bachelor of Arts - Decorative Arts

Nottingham Trent University

Chesterfield

Level 3 Diploma in Art & Design

GCSE's

Lady Manners School

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Charlotte Webster