Charlotte Wood
Beaumaris,VIC
Summary
Enthusiastic Crew member eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
HELENS HILL WINERY
LILYDALE, VIC
06.2023 - Current
- Interacted pleasantly with guests to deliver quality customer service.
- Served food quickly for positive guest experiences.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Babysitter
.
Beaumaris, VIC
03.2023 - Current
- Supervised and cared for children ages 12 month's to 12 year olds .
- skilled in creating fun while demonstrating priority for children's safety and wellbeing.
- Provided direct-care services for children of varying ages.
- Engaged with children on individual basis to build positive, trusting relationships.
- Encouraging healthy physical activity by taking walks together or playing games outside.
MCDONALDS CREW MEMBER
McDonald's
Heatherton, VIC
01.2021 - Current
- Greeted customers to take food orders and provide menu information
- Maintained impeccable uniform, hygiene, and presentation
- Stocked, cleaned, and restocked workstations and display cases
- Carried out opening and closing procedures to supervisor's standard
- Operated cash register to receive cash or card customer payments
- Helped customers use self-service machines to order food
- Cleaned food preparation areas, equipment and work surfaces to verify safe and sanitary food-handling practices
- Also work in the Cafe and Drive through
- Provided excellent customer service by greeting customers and meeting quality expectations
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
FLOATER TEACHER
TOBY HAENEN SWIM CENTER
Sandringham , VIC
10.2019 - 02.2022
- Support children aged 1-8 and help them improve confidence
- Help children learn to swim
- Assist the teacher with the children
- Supervised students to proactively address conflicts or assist with challenges.
- Facilitated cooperative learning activities among groups of students.
Education
Mentone Grammar
VIC10-2023
Skills
- Order Delivery Practices
- Ordering Procedures
- Cash Handling
- Verbal communication
- Drive-Thru Operations
- Food Running
- Beverage Preparation
- Menu Memorization
- Customer Service
- Customer Engagement
- Flexible Schedule
- Workplace Efficiency
- Teamwork and Collaboration
- Taking Orders
- Cash register operation
- Barista
- Multitasking Abilities
- Cleaning and Sanitizing
Certification
Barista license
Responsible Serving Alcohol license (RSA)
References
- I am writing to highly recommend Charlotte Wood who has been our babysitter for the past 2 years charlotte is reliable, responsible and trustworthy. She arrives 5-10 minutes early and is highly engaged with the children when caring for them. She is a pleasure to have in our home and we always return to a very clean and tidy home. Candice Snowsill
- Charlotte has recently joined us to support events and functions being held at the winery. she is a pleasure to have as part of the team. Christine Nalder
Timeline
Crew Member
HELENS HILL WINERY
06.2023 - Current
Babysitter
.
03.2023 - Current
MCDONALDS CREW MEMBER
McDonald's
01.2021 - Current
FLOATER TEACHER
TOBY HAENEN SWIM CENTER
10.2019 - 02.2022
Mentone Grammar
Barista license
Responsible Serving Alcohol license (RSA)
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