Charlotte Woollock
Berwick
Summary
To obtain a role which encompasses my previous retail/sales experience and also enables advancement within the industry. I am looking for the opportunity to enhance my abilities and increase my current skill set to further advance a career.
Comprehensive experience in Customer Service, Planograms and Merchandising. Accustomed to working autonomously, I also enjoy the interaction of working in a team environment. Confident and comfortable dealing with all kinds of clientele, be it face to face or on the phone. Routinely Multi-task and have excellent time management skills. Rise to new challenges and quick to learn.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Repco Auto Parts
08.2024 - 03.2025
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organisation.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organisation.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Retail Team Leader
Repco Auto Parts
12.2020 - 08.2024
- Managed cash handling procedures, maintaining accurate records of daily transactions and deposits.
- Increased sales performance with effective merchandising displays and promotions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Completed monthly cyclic stocktakes and weekly zero quantity on hand checks with RF scanner and adjusted any stock discrepancies when necessary.
- Received in daily stock deliveries from the warehouse, scanning in with RF scanner, ensuring stock was placed in it's allocated location in the store.
- Completed all planograms as per the stores retail tie-up, made sure they were all completed within their due dates, including all promotional ends for any catalogues/sales.
- Ensured all tickets within the store were up-to-date reflecting correct pricing and product information. Printed and dispersed all sale/catalogue tickets each week.
- Maintained store standards with regular housekeeping in the store.
Brand Activator/Merchandiser – Coles Relay Team
Strikeforce AMC
01.2020 - 12.2020
- Represent Coles Relay within a set store, completing planograms, compliance checks, off location builds and audits
- Work autonomously within the store, completing tasks within set time limits given
- Work closely with the management team of the Coles store and maintain a good relationship, ensuring the store is happy with the standard of my work at all times
- Assist customer with enquiries within my knowledge around Coles store and products
Brand Activator/Merchandiser – Coca Cola Amatil
Strikeforce AMC
10.2018 - 01.2020
- Developed and maintained good relationships with the stores in my area, ensuring I completed tasks requested by stores to the best standard.
- Worked autonomously while building displays, overcoming any challenges such as store refusal or stock issues.
- Ran my own area for Planograms, organising with stores for completion dates.
- Assisted Merchandisers and Brand Development Executives (BDE) within their areas with things such as stock replenishment, display builds and store planograms.
- Pre-sold upcoming promotions with stores to gain extra stock and/or over and aboves.
Senior Team Member
The Reject Shop
06.2016 - 11.2018
- Served and assisted customers in a professional and efficient manner on a daily basis
- Maintained and replenished stock as well as merchandising including building product displays and completing planograms
- Loaded and unloaded pallets, adhering to the Safety Procedures set in place
- Register operations
- Performed refunds and exchanges of products adhering to company policies
Administration Assistant/Receptionist
Howecom Sales & Marketing
11.2013 - 06.2016
- Worked with Excel, PowerPoint and Word on a daily basis, requiring me to update data entry, create trade presentations and relay information to a National sales team.
- Have an understanding of invoice management and I am proficient in the collation and filing of such documents.
- Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
- Transcribed and organised information to assist in preparing speeches and presentations.
Produce 2IC/Retail Assistant
Supa IGA Ritchie’s Supermarket
03.2012 - 08.2014
- Maintained quantity and presentation levels within the produce section
- Assisted Store Manager with opening and closing of the store
- Adhered to Health & Safety regulations whilst preparing fresh produce
- Received and checked fresh inventory upon receipt
- Register Operations
- Re-laying shelving units, as well as re-stocking low level shelves
Senior Leader
Subway Restaurants
02.2009 - 03.2012
- Responsible for ensuring safe close of franchised store at the end of the evening, maintaining stock inventory and securing daily takings
- Adhered to Health & Safety regulations, especially around produce handling and cleaning duties
- Trained new employees on Health & Safety regulations, working with hot appliances (baked bread, etc.) and daily register transactions
Education
Certificate III - Children’s Services
Chisholm Institute
01.2014
VCE Certificate -
Berwick Secondary College
01.2011
Certificate III - Retail
Positive Training
01.2010
Skills
- Problem-solving
- Customer service and engagement
- Retail operations
- Inventory control
- Time management
- Store opening and closing
- Attention to detail
- POS systems operations
- Pricing and markdowns
- Loss prevention
- Inventory counting
Accomplishments
Achieved through dedication and enthusiam to rise to any challenge. Award was voted by other employees within the organisation.
Training And Development
- Chisholm Institute, Certificate III in Children’s Services, Working with children check and police checks required, 2012 - 2014
- Berwick Secondary College, VCE Certificate, 2006 - 2011
- Positive Training, Certificate III in Retail, 2010
Timeline
Assistant Store Manager
Repco Auto Parts
08.2024 - 03.2025
Retail Team Leader
Repco Auto Parts
12.2020 - 08.2024
Brand Activator/Merchandiser – Coles Relay Team
Strikeforce AMC
01.2020 - 12.2020
Brand Activator/Merchandiser – Coca Cola Amatil
Strikeforce AMC
10.2018 - 01.2020
Senior Team Member
The Reject Shop
06.2016 - 11.2018
Administration Assistant/Receptionist
Howecom Sales & Marketing
11.2013 - 06.2016
Produce 2IC/Retail Assistant
Supa IGA Ritchie’s Supermarket
03.2012 - 08.2014
Senior Leader
Subway Restaurants
02.2009 - 03.2012
VCE Certificate -
Berwick Secondary College
Certificate III - Retail
Positive Training
Certificate III - Children’s Services
Chisholm Institute
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