Charlotte Skye Mills

• Supervised free play and other activities to keep children safe.
• Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
• Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
• Assisted with meal preparation and feeding to meet children's dietary needs.
• Boosted children''s cognitive development with age-appropriate educational games and activities.
• Maintained daily records of children's individual activities, behaviors, meals, and naps.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Contributed to team success through effective communication and cooperation with coworkers and management.

My role was within the case management function of the home office dealing with offending.

• Analysed court transcripts, personal documents, deportation papers and offender profiles.
• Liaised with courts, prison, probation and police and immigration teams within the office.
• Finalised files required for final decision and ensured all documents were uploaded to database
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

• Working pop up events like Pride, Neighbourhood, Sounds of the City in Leeds and Manchester.
• Collaborated with team members to ensure smooth service during peak hours.
• Enhanced customer satisfaction by providing timely and efficient drink orders.
• Maintained a clean and organized bar area for an enjoyable customer experience.
• Enhanced customer satisfaction by attentively taking orders and promptly serving drinks.

• Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
• Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
• Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
• Supported revenue growth by identifying upselling opportunities within the front of house team.
• Provided exceptional customer service to all customers.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.

• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
• Answered and redirected incoming phone calls for office.
• Streamlined HR operations by effectively managing personnel records and maintaining confidentiality.
• Processed documentation for employee actions such as new hires, grievance resolutions and terminations.

• Special Educational Early years school
• Women and Children’s Domestic abuse home
• Day Centre for Supported Adults
• Fundraiser for Mary Stevens Hospice