Charlotte Duncan
West Woombye,QLD
Summary
Friendly, reliable and motivated retail professional. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Strong organizational skills and relationship building strengths.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
A&P Hargraves & K&A Smith
Montville, QLD
11.2020 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Informed customers of current store promotions to encourage additional sales purchases.
- Supported loss prevention goals by monitoring shopper behavior.
- Supported efficient and timely replenishment of sales floor merchandise.
- Arranged merchandise in attractive displays to drive sales.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Opened and closed store independently.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Supermarket Cashier
Everfresh IGA
North Buderim , QLD
09.2020 - 11.2022
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Checked for outdated and overripe grocery items and removed from inventory.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
- Operated cash register to record transactions accurately and efficiently.
- Removed trash, swept and mopped floors for professional appearance.
Restaurant Waitress
The Edge Restaurant
Montville, QLD
11.2020 - 01.2022
- Developed and maintained courteous and effective working relationships.
- Carried out day-day-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed credit payments via card processing systems.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Handled multiple phone calls per day to address customer inquiries and concerns.
Kennel Hand
Greencross Vets
Kawana Waters, QLD
01.2017 - 09.2020
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Protected animals from care errors by maintaining clear and secure tags.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Reset procedure rooms between appointments and disinfected equipment.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Aided veterinary surgeon with surgeries and procedures for domestic and exotic species with complex requirements.
Education
High School Diploma -
St Johns College
Nambour, QLD11.2020
Skills
- Brand Promotion
- Returns and Exchanges
- Store Policies and Procedures
- Building Customer Relationships and Loyalty
- Customer Service
- Excellent Written and Verbal Communication
- Attention to Detail
- Safety and Cleanliness Standards
- Customer Assistance
- High standards and Strong Work Ethic
- Reliable and Responsible
- Cash Handling
Accomplishments
Certificate of First Aid and CPR, Statement of Attainment for Responsible Service of Alcohol, Graduated Year 12 with an ATAR
Hobbies
I have a passion for sport and animals so I enjoy playing hockey and taking my dogs for walks.
I love to pet sit over holiday periods.
I love to camp and beach drive as well as explore 4WD tracks.
Timeline
Retail Sales Associate
A&P Hargraves & K&A Smith
11.2020 - Current
Restaurant Waitress
The Edge Restaurant
11.2020 - 01.2022
Supermarket Cashier
Everfresh IGA
09.2020 - 11.2022
Kennel Hand
Greencross Vets
01.2017 - 09.2020
High School Diploma -
St Johns College