Charlton Dewhurst
Melbourne,Victoria
Summary
Dynamic all rounder with wealth of experience in admin, hospitality and customer service. Distinct knowledge of streamlining services through updated and reorganized systems and trained in customer care and conflict resolution. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.
Overview
10
10
years of professional experience
Work History
Host/FOH Server
Supernormal
01.2021 - Current
- Communicating with suppliers on linen ordering
- Completing daily reports regarding outcomes of events
- Communicating with event management team on function logistics
- Setting up private dinning room for events daily
- Communicating with kitchen management on timings of banquet courses
- Operating audio & visual set up for corporate presentations
- Communicating with sommelier & bar management on wine menus
FOH Server
Ichi Ni Nana Fitzroy
01.2021 - 01.2022
- Communicating with management on customer experience/satisfaction
- Managing customer out by times
- Running food & beverage to customers
- Cleaning & packing down restaurant
Host/FOH
Chotto Motto Collingwood
01.2020 - 01.2021
- Server
- Greeting, seating, & engaging with guests
- Cleaning tables or counters after patrons have finished dining
- Preparing alcoholic beverages
- Preparing tables for dining
- Unpacking stock & stocking service areas with supplies
Floor Manager
Wabi Sabi Salon Collingwood
01.2019 - 01.2020
- Communicating with customers to resolve complaints & ensure satisfaction
- Managing floor staff
- Closing store & shutting down/counting tills
- Creating & managing fortnightly rosters
Customer Service
Piccolina Gelateria Collingwood
01.2018 - 01.2019
- Taking customer orders & communicating order details to kitchen personnel
- Processing customer transactions
- Cleaning tables & counters after patrons have finished
- Unpacking stock & stocking service areas with supplies
- Performing cleaning duties such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash
Host/Assistant Manager
Alimentari Eatery & Food
01.2014 - 01.2018
- Answering phones & taking phone orders
- Managing floor staff
- Coordinating weekly rosters
- Closing store & shutting down/counting tills
- Customer complaint resolution
- Qualifications
- Certificate in Responsible Serving of Alcohol 2021
Education
VCE -
Blackburn High School
Blackburn, VICCertificate III - Applied Fashion Design
Box Hill Institute of TAFE
Melbourne, VICSkills
- Multi-Line Telephone Systems
- Phone Inquiries
- Reservation Management
- Wait List Management
- Restaurant Operation
- POS Inventory System Operation
- POS Software
- Order Placement
- Company Policy Compliance
- Customer Service Optimization
- Guest Flow
- PPE Guideline Compliance
Languages
Japanese
Limited Working
Timeline
Host/FOH Server
Supernormal
01.2021 - Current
FOH Server
Ichi Ni Nana Fitzroy
01.2021 - 01.2022
Host/FOH
Chotto Motto Collingwood
01.2020 - 01.2021
Floor Manager
Wabi Sabi Salon Collingwood
01.2019 - 01.2020
Customer Service
Piccolina Gelateria Collingwood
01.2018 - 01.2019
Host/Assistant Manager
Alimentari Eatery & Food
01.2014 - 01.2018
VCE -
Blackburn High School
Certificate III - Applied Fashion Design
Box Hill Institute of TAFE
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