CHARLY WEST
Belmont
Overview
19
19
years of professional experience
1
1
Certification
Work History
Behaviour Support Practitioner - Core
Aruma
01.2023 - Current
- Develop, implement, and review behaviour support plans in line with NDIS guidelines and best practices.
- Collaborate with children, young people, their families, and support networks to achieve goals.
- Provide training and guidance to staff, carers, and stakeholders on implementing plans.
- Collect and analyse data to inform interventions and monitor outcomes.
- Maintain accurate records, including progress notes and reports.
- Meet billable targets while ensuring high-quality, customer-focused services.
- Comply with legislative requirements, including restrictive practices processes
- Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
HR Manager/Service Manager
Empowered Community Services
01.2021 - 01.2023
- Successfully manage a team of 85+ staff members, ensuring their professional development and overall performance
- Complete reporting duties for restricted practices and reportable incidents
- Management of incidents and outcomes
- Handle end-to-end recruitment processes, from sourcing candidates to onboarding
- Maintain compliance with audit requirements by implementing and monitoring company processes
- Oversee performance management initiatives and facilitate policy updates
- Address feedback and complaints while maintaining professional boundaries
- Arrange and coordinate staff training sessions.
Homecare Packages Case Manager
Novacare Community Services
01.2018 - 01.2021
- Managed a caseload of 30+ clients receiving Home Care Packages, ranging from levels 1-4
- Provided comprehensive support to clients and families during the transition to respite or permanent placement
- Coordinated appointments and facilitated independence within households
- Developed core relationships with families and referred clients to appropriate services
- Conducted assessments to determine clients' current needs and worked in collaboration with healthcare professionals
Shared and Support Living Co-ordinator/COS
Life Without Barriers
01.2016 - 01.2018
- Managed multiple group homes, ensuring clients' well-being and promoting independence
- Ensuring correct services and supports were in place and within budget
- Supported clients and families through the NDIA meetings and plans
- Scheduled and supervised staff, providing necessary support and training
- Built strong relationships with families and facilitated the NDIA process of determining needs
Senior Support Worker/Transition Coordinator/Project Manager
Samaritans
01.2012 - 01.2016
- Collaborated with multiple agencies to support clients in moving into new accommodations and accessing appropriate services
- Supported clients with mental health services and promoted independence in new households
- Coordinated services and needs of persons with disabilities, rostering staff accordingly
- Provided supervision and training for staff members
Assistant in Nurse
Catholic Care
01.2006 - 01.2011
- Delivered direct care to clients with various medical and mental health needs
- Developed and implemented individual care and activity plans
- Maintained relationships with external providers and ensured compliance with safety regulations
Skills
- Person centred
- Complex case management
- Time management
- NDIS & Aged Care experience
- Collaboration with multiple stakeholders
Certification
- Diploma in Community Services
- Certificate3 in Aged Care
- NDIS Worker check
- Working with Children check
- NDIS Orientation Module
- First Aid
Timeline
Behaviour Support Practitioner - Core
Aruma
01.2023 - Current
HR Manager/Service Manager
Empowered Community Services
01.2021 - 01.2023
Homecare Packages Case Manager
Novacare Community Services
01.2018 - 01.2021
Shared and Support Living Co-ordinator/COS
Life Without Barriers
01.2016 - 01.2018
Senior Support Worker/Transition Coordinator/Project Manager
Samaritans
01.2012 - 01.2016
Assistant in Nurse
Catholic Care
01.2006 - 01.2011
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