Summary
Overview
Work History
Education
Timeline
Generic

Charmain Wilkins

PIALBA,QLD

Summary

Resourceful Administrative Support Volunteer with a proven track record of enhancing productivity and efficiency in task completion. Expertise in data entry, schedule management, and document preparation ensures seamless operational flow. Strong communication, time management, and problem-solving skills support organizational objectives and team success. Committed to leveraging administrative capabilities to contribute meaningfully to future projects.

Overview

34
34
years of professional experience

Work History

Administrative Support Volunteer

Bayside Transformations
Torquay, Queensland
01.2022 - 01.2024
  • Organized office supplies, equipment, and materials to maintain an efficient workspace.
  • Prepared documents for meetings and conferences by copying, collating, binding.
  • Conducted research online to assist with project development plans.
  • Greeted visitors warmly upon arrival at the office; provided refreshments if necessary.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Maintained front desk to provide positive first impression.
  • Received and distributed mail, letters and packages.
  • Developed training material for new volunteers on the organization's policies and procedures.
  • Provided administrative support for special projects as needed.
  • Answered phone calls and welcomed visitors to office.
  • Answered phones and routed voicemails to respective employees.
  • Coordinated support to facilitate general office operations.
  • Greeted guests and vendors to assist in navigating space.
  • Scheduled and confirmed appointments with clients, staff, and other volunteers.

Workshop Facilitator Volunteer

Heal For Life
Cessnock
05.2015 - 05.2018
  • Developed and facilitated interactive workshops on conflict resolution techniques for youth groups.
  • Organized educational materials to support workshop objectives.
  • Utilized innovative approaches to engage participants in meaningful discussions.
  • Designed activities to encourage active participation among all attendees.
  • Collaborated with local organizations to assess needs of target population and adjust curriculums accordingly.
  • Ensured a safe, comfortable learning environment by monitoring group dynamics.
  • Conducted pre-workshop assessments to determine baseline knowledge levels of attendees.
  • Encouraged dialogue between participants by asking thought-provoking questions.

Phlebotomist

Ipswich Hospital Pathology
Ipswich, Queensland
03.2010 - 06.2013
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Processed samples accurately and efficiently.
  • Followed all safety protocols when handling hazardous materials.

Registered Nurse

Royal Brisbane and Women's Hospital
Herston Brisbane
01.1990 - 06.2007
  • Assessed, planned, implemented and evaluated nursing care for assigned patients.
  • Performed triage assessments of walk-in patients in a clinic setting.
  • Documented patient progress notes accurately and efficiently in the electronic medical record system.
  • Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
  • Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
  • Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
  • Actively participated in quality improvement initiatives within the department.
  • Utilized critical thinking skills to assess clinical situations quickly and accurately.
  • Maintained a safe environment for all patients by adhering to infection control policies and procedures.
  • Provided emotional support and comfort to families during difficult times.
  • Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
  • Maintained thorough, accurate and confidential documentation in electronic medical records.
  • Trained and mentored new RNs on best practices, hospital policies and standards of care.
  • Educated patients and families on health care needs, conditions, and options.
  • Provided emotional support and counseling to patients and their families.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
  • Adhered to infection control procedures to facilitate safe, clean patient environment.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
  • Stocked clinical workstations and procedure rooms with necessary supplies.

Education

Graduate Certificate Pastoral Care -

Brisbane School of Theology
Qld
11-2024

Diploma Medical Reception -

Wesley Hospital
Queensland
10-2017

Certificate III Pathology -

Mater Pathology
Qld
02-2010

Graduate Diploma Emergency Nursing -

Griffith University
QLD
02-1998

Bachelor of Nursing - Nursing

Griffith University
QLD
02-1994

Timeline

Administrative Support Volunteer

Bayside Transformations
01.2022 - 01.2024

Workshop Facilitator Volunteer

Heal For Life
05.2015 - 05.2018

Phlebotomist

Ipswich Hospital Pathology
03.2010 - 06.2013

Registered Nurse

Royal Brisbane and Women's Hospital
01.1990 - 06.2007

Graduate Certificate Pastoral Care -

Brisbane School of Theology

Diploma Medical Reception -

Wesley Hospital

Certificate III Pathology -

Mater Pathology

Graduate Diploma Emergency Nursing -

Griffith University

Bachelor of Nursing - Nursing

Griffith University

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Charmain Wilkins