Summary

Overview

Work History

Education

Skills

Timeline

Charmaine Abdou

Melbourne ,VIC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3

3

years of professional experience

Work History

Employee

The Circle News & Lotto

Altona North , VIC

2021.02 - 2024.03

Enforced customer service standards and resolved customer problems to uphold quality service.
Prioritised and organised tasks to efficiently accomplish service goals.
Assisted with customer requests and answered questions to improve satisfaction.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Maintained updated knowledge through continuing education and advanced training.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Exceeded customer satisfaction by finding creative solutions to problems.
Identified needs of customers promptly and efficiently.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

High School Diploma -

Australian International Academy

Caroline Springs

2023-11

RMIT | Business Degree

Melbourne, VIC - Current Education

Skills

Multitasking
Customer Service
Communication
Teamwork and Collaboration
Cultural Awareness
Marketing

Time Management
Key Performance Indicators
Team Leadership
Interpretation Skills
Fluent in both English & Arabic
Drivers Licence

Timeline

Employee

The Circle News & Lotto

2021.02 - 2024.03

High School Diploma -

Australian International Academy

RMIT | Business Degree