Summary
Overview
Work History
Education
Skills
Timeline
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Charmaine Abdou

Melbourne ,VIC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Employee

The Circle News & Lotto
Altona North, VIC
02.2021 - 03.2024
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Prioritised and organised tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

High School Diploma -

Australian International Academy
Caroline Springs
11-2023

RMIT | Business Degree
Melbourne, VIC - Current Education

Skills

  • Multitasking
  • Customer Service
  • Communication
  • Teamwork and Collaboration
  • Cultural Awareness
  • Marketing
  • Time Management
  • Key Performance Indicators
  • Team Leadership
  • Interpretation Skills
  • Fluent in both English & Arabic
  • Drivers Licence

Timeline

Employee

The Circle News & Lotto
02.2021 - 03.2024

High School Diploma -

Australian International Academy

RMIT | Business Degree

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Charmaine Abdou