Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charmaine Brain

Bunbury,WA

Summary

Proven leader with a track record of enhancing team development and customer service focus at Australind Tavern. Skilled in process updates and project coordination, I significantly improved operational efficiency and staff performance. My business savvy and attention to detail ensured high standards of service and compliance, driving customer satisfaction and financial integrity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Duty Manager

Australind Tavern
Bunbury, WA
11.2024 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Managed stock orders to ensure timely replenishment and availability of products.
  • Oversaw stock orders, maintaining optimal inventory levels to meet customer demand.
  • Oversaw overall venue procedures to ensure smooth operations and adherence to standards.
  • Maintained order and ensured the safety of patrons within the establishment.
  • Monitored and managed patron behavior to uphold a secure environment.
  • Supervised patron activities to prevent disturbances and ensure a pleasant experience.
  • Ensured cleanliness and maintenance of the venue.
  • Managed and coordinated booking processes to ensure seamless customer experiences.
  • Oversaw booking operations, enhancing efficiency and customer satisfaction.
  • Managed cash transactions efficiently and accurately.
  • Oversaw daily cash handling operations to ensure accuracy and compliance.
  • Ensured compliance with all regulatory and company policies.
  • Maintained strict compliance with industry regulations and internal guidelines.

Duty Manager

Prince Of Wales Hotel
Bunbury, WA
01.2023 - 10.2025
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Managed cash handling operations, ensuring accuracy and efficiency.
  • Supervised cash transactions to guarantee precise and secure handling.
  • Maintained order and ensured a safe environment by overseeing patron activities.
  • Supervised patron behavior to ensure compliance with regulations and safety protocols.
  • Oversaw venue operations to ensure smooth and efficient service.
  • Managed daily venue operations, maintaining high standards of service.
  • Managed accommodation bookings efficiently.
  • Coordinated accommodation bookings to ensure seamless guest experiences.
  • Handled accommodation bookings to maintain high occupancy rates.

Bar Manager

Parks Tavern
Bunbury, WA
12.2023 - 11.2024
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Managed overall venue operations to ensure seamless service and customer satisfaction.
  • Oversaw all aspects of venue operations, maintaining high standards of service quality.
  • Executed closing procedures to ensure the bar was properly secured and ready for the next business day.
  • Completed end-of-day tasks, including securing premises and preparing for the next shift.
  • Ensured compliance with RSA (Responsible Service of Alcohol) regulations to maintain a safe and legal environment.
  • Monitored and enforced RSA (Responsible Service of Alcohol) guidelines to promote responsible drinking practices.
  • Managed and executed stock ordering to ensure optimal inventory levels.
  • Directed stock ordering operations to support seamless bar functionality.

Duty Manager

Sancurary Golf Resort
Bunbury, WA
12.2023 - 03.2024
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Conducted accurate till counts to ensure financial integrity and prevent discrepancies.
  • Executed precise till counts to uphold cash handling standards and enhance financial accountability.
  • Managed daily operations and ensured smooth functioning of the establishment.
  • Oversaw and coordinated various functions to maintain high service standards.
  • Supervised staff and maintained high standards of customer service.
  • Resolved customer issues promptly to enhance satisfaction and loyalty.
  • Oversaw the preparation and presentation of cocktails, ensuring high standards of quality and customer satisfaction.
  • Managed the creation and delivery of cocktails, maintaining consistency and excellence in taste and presentation.
  • Coordinated wedding venue operations, ensuring seamless event execution.
  • Managed wedding venue logistics, guaranteeing a flawless experience for clients.

Line Runner

Hilton Foods
Bunbury, WA
12.2017 - 02.2020
  • Operated and maintained production line equipment to ensure continuous and efficient manufacturing.
  • Monitored and adjusted production line processes to meet quality and performance standards.
  • Ensured seamless operation of the production line by addressing and resolving any technical issues promptly.
  • Handled food items efficiently to maintain quality and safety standards.
  • Ensured proper handling of food to uphold hygiene and safety protocols.
  • Managed food handling processes to guarantee compliance with health regulations.
  • Conducted thorough quality control inspections to ensure product standards were consistently met.
  • Performed detailed quality control checks to maintain high production standards.
  • Executed comprehensive quality control procedures to guarantee adherence to established quality benchmarks.
  • Conducted thorough metal checks to ensure product quality and compliance.
  • Operated machinery efficiently to maintain production flow.
  • Managed machine operations to ensure consistent output quality.
  • Oversaw machine functions to support seamless production processes.

Education

High School Diploma -

Newton Moore
Bunbury, WA
12-2003

Skills

  • Process updates
  • Team development
  • Team building expertise
  • Project coordination
  • Customer service focus
  • Financial reporting
  • Attention to detail
  • Performance management
  • Business savvy

Certification

  • RSA
  • Approved Managers
  • Working with children
  • NDIS
  • Tab Compliance

Timeline

Duty Manager

Australind Tavern
11.2024 - Current

Bar Manager

Parks Tavern
12.2023 - 11.2024

Duty Manager

Sancurary Golf Resort
12.2023 - 03.2024

Duty Manager

Prince Of Wales Hotel
01.2023 - 10.2025

Line Runner

Hilton Foods
12.2017 - 02.2020

High School Diploma -

Newton Moore

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Charmaine Brain