Charmaine Grunwald

Melbourne,VIC

Summary

Dynamic business owner with a proven track record at Time For A Swim, excelling in client relationship management and operational oversight. Successfully developed marketing strategies that increased client retention and satisfaction. Skilled in inventory management and employee training, fostering a high-performing team dedicated to achieving client goals.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

years of professional experience

Certification

Work History

Business Owner

Time For A Swm

Keysborough , Vic

06.2010 - 04.2025

Managed daily operations for a wellness and lifestyle business.
Developed marketing strategies to attract new clients and retain existing ones.
Oversaw scheduling and coordination of client appointments and services.
Worked closely with clients to achieve their goals.
Trained many staff to become swim teachers.
Trained staff on customer service protocols and product knowledge.
Implemented inventory management systems for efficient product tracking.
Maintained financial records, including expenses and revenue tracking.
Built partnerships with local businesses to enhance service offerings.
Provided exceptional customer support to ensure client satisfaction consistently.
Kept records for production, inventory, income, and expenses.
Oversaw daily operations of the business and provided guidance when needed.
Determined pricing for products or services based on costs and competition.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Interviewed, trained and supervised employees.
Negotiated contracts with vendors for supplies and services.
Monitored cash flow to ensure proper budgeting of resources.
Investigated new technologies that could improve efficiency within the organization.

Swimming Pool Manager

Parkmore Swim Centre

Melbourne, VIC

06.2006 - 06.2010

Managed daily operations of swimming pool facility and staff scheduling.
Supervised maintenance of pool equipment and cleanliness standards.
Trained and mentored lifeguards on safety procedures and customer service.
Developed and implemented swim programs for various age groups.
Ensured compliance with health regulations and safety protocols.
Coordinated special events and community outreach programs at the center.
Monitored inventory of supplies and ordered necessary materials efficiently.
Engaged with patrons to promote a welcoming environment at the swim centre.
Managed pool pump back-washing, cleaning baskets and filters and vacuuming pool.
Checked pool equipment and area daily to spot and correct safety issues.
Hired, scheduled, and led team of lifeguards and swim instructors serving daily visitors.
Coordinated smooth pool opening at start of each season and managed shutdown at end of summer.
Monitored patrons' use of the facility to ensure compliance with established policies.
Performed administrative tasks such as preparing reports or maintaining detailed records of expenditures related to operating costs.
Maintained accurate records of facility operations, including daily attendance and chemical readings.
Advised swimmers on proper technique for each stroke according to their skill level.

Teacher Aide

St Marks

DINGLEY, VIC

02.2003 - 12.2003

Developed engaging lesson plans aligned with curriculum standards.
Facilitated classroom discussions promoting critical thinking and collaboration.
Assessed student performance through various evaluation methods.
Collaborated with parents to support student academic and social development.
Mentored new teachers by sharing best practices and instructional strategies.
Maintained a safe and orderly learning environment for all students.

Education

Teachers Aide - Teaching

Monash University

Frankston

10-2002

Skills

Inventory management
Customer relationship management
Employee training
Project management
Contract negotiation
Operational oversight
Client goal achievement
Regulatory compliance
Team leadership
Problem solving
Business planning
Customer relations
Work Planning and Prioritization

Consulting
Attention to detail
Business development
New business development
Sales development
Staffing oversight
Policies and procedures development
Business administration
Cost analysis and savings
Performance improvement
Task delegation
Incident response
Organizational development