Charmaine Hunt
Nowra,NSW
Summary
Professional leader prepared for this role with focus on maintaining operational excellence and customer satisfaction. Proven ability to drive team performance and adapt to changing demands, ensuring consistent and reliable results. Expertise in conflict resolution and team collaboration, characterized by proactive and reliable approach.
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
6
6
years of professional experience
Work History
Manager on Duty
Kabab Factory
02.2020 - 06.2022
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
Back of House Team Member
The Worlds Famous Fish and Chips
08.2019 - 01.2020
- Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
- Unloaded and stocked kitchen supplies.
- Prepared food and drinks while following safe food handling procedures.
- Maintained and sanitized service stations, prep areas, and countertops.
Front of House Employee and Back of House
Oporto
02.2016 - 05.2017
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
Front of House Employee
Fudge Addiction
03.2018 - 09.2019
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Industry awareness
- Goal oriented
- Financial management
Timeline
Manager on Duty
Kabab Factory
02.2020 - 06.2022
Back of House Team Member
The Worlds Famous Fish and Chips
08.2019 - 01.2020
Front of House Employee
Fudge Addiction
03.2018 - 09.2019
Front of House Employee and Back of House
Oporto
02.2016 - 05.2017