Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Charmaine Jordaan

Maida Vale,Australia

Summary

Results-driven office administrator skilled in multitasking, communication, and problem-solving, looking to contribute to a team's efficiency and success.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

14
14
years of professional experience

Work History

Receptionist and Admin Assistant

Enviropipes
05.2025 - 08.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Personal Protection Wear control and hand out to staff i
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Resolved customer problems and complaints.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanour and excellent interpersonal skills.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Data entry and closing of jobs on the program Triumph.

Farm Hand

Little Eeden Honey Farm and Apiary
02.2024 - 03.2025
  • Work in the filling room, filling honey, labeling products and making sure that the quality of the products is excellent before selling it in the café or at our other vendors.
  • Ensure cleanliness and good customer care is given on the farm.
  • Managed livestock feeding and care routines, resulting in healthier and more productive animals.
  • Performed routine maintenance on barns and facilities, ensuring safety and efficiency.
  • Participated in farm market operations, promoting and selling produce directly to customers.

Events Coordinator

The Hive and Ouma's Shack @ Little Eeden Honey Farm and Apiary
02.2024 - 03.2025
  • Assist in the promotion of events through marketing materials, social media, and other platforms.
  • Coordinate invitations, RSVP tracking, and guest communications.
  • Help create engaging event content, such as schedules, programs, and promotional materials.
  • Manage event operations on the day-of, ensuring everything runs smoothly and according to plan.
  • Troubleshoot and resolve any issues or challenges that arise during the event.
  • Oversee the setup and teardown of event spaces, ensuring they meet expectations.

Cafe All Rounder

The Hive @ Little Eeden Honey Farm and Apiary
02.2024 - 03.2025
  • Provides excellent customer service, preparing food and drinks, managing orders, and ensuring the cleanliness of the café.
  • Operate the cash register, process payments, and provide correct change.
  • Handle cash, card payments, and maintain an accurate cash drawer. Issue receipts and maintain a clean and organized counter area.
  • Work effectively with other team members to ensure the smooth operation of the cafe. Assist with opening and closing procedures as required.
  • Contribute to maintaining a positive and energetic work environment.

Teacher

Various
01.2012 - 10.2023
  • Developed and implemented engaging lesson plans for diverse learning styles.
  • Provided individualized tutoring to enhance student understanding and performance.
  • Facilitated classroom discussions that fostered critical thinking and collaboration.
  • Created and maintained a positive learning environment to support student growth.
  • Evaluated student progress through assessments and provided constructive feedback.
  • Organized and supervised extracurricular activities to promote student participation.
  • Collaborated with colleagues to align curriculum and share best practices.
  • Participated in professional development workshops to enhance teaching skills and stay current with educational trends.

Education

Advanced Certificate - Xero

Career Academy
08.2025

Certificate - Events Management

Career Academy
12.2024

Certificate - Wedding Planning

Career Academy
12.2024

Bachelor's Degree - Education

Northwest University
12.2012

Skills

  • Communication
  • Collaborative
  • Trustworthy
  • Loves a challenge
  • Punctual
  • Detail orientated
  • Eagerness to learn
  • Proficient in computers and software
  • Good time management skills
  • Problem-solver
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Data entry
  • Telephone skills
  • Time management
  • Organization skills
  • Office administration
  • File management
  • Office management
  • Spreadsheet tracking
  • Supply management
  • Front desk operations
  • Phone etiquette
  • Office supply inventory control
  • Call redirection
  • Meticulous and organized
  • Positive and professional
  • Multi-line phone system operation
  • PC proficient
  • Problem-solving
  • Supply ordering
  • Inventory management
  • Office supply management

LANGUAGES

English | Advanced. IELTS - ACADEMIC
Afrikaans | Native

Timeline

Receptionist and Admin Assistant

Enviropipes
05.2025 - 08.2025

Farm Hand

Little Eeden Honey Farm and Apiary
02.2024 - 03.2025

Events Coordinator

The Hive and Ouma's Shack @ Little Eeden Honey Farm and Apiary
02.2024 - 03.2025

Cafe All Rounder

The Hive @ Little Eeden Honey Farm and Apiary
02.2024 - 03.2025

Teacher

Various
01.2012 - 10.2023

Certificate - Events Management

Career Academy

Certificate - Wedding Planning

Career Academy

Bachelor's Degree - Education

Northwest University

Advanced Certificate - Xero

Career Academy

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Charmaine Jordaan