Charmaine McNair

• Managed accounts receivable functions, achieving an overall result of 105% for assigned cash collection targets averaged over the past 12 months.

• Performed reconciliations across multiple financial platforms to ensure accuracy and consistency.

• Implemented a payment reminder schedule to ensure timely payments.

• Developed and maintained a comprehensive database of venue details, enhancing organizational efficiency.

• Streamlined work processes by implementing custom functions into existing sheets to increase productivity.

• Generated financial reports and ad hoc reports to support pipeline management post-event.

• Oversaw the venue finder program at the close of sale, ensuring the event timeline was on track through to commission collection post-event.

• Approved daily reviews left by brides and couples on our supplier directory, ensuring accuracy.

• Managed the review disputes process and trained sales staff on the dispute protocol.

• Orchestrated the onboarding pipeline management process and introduced a variety of email templates.

• Identified and implemented improvements in existing systems and processes to optimize operational workflows.

• Coordinated milestone gifts for venues.

• Provided additional ad hoc support across various operational tasks as required.

• My primary purpose in this role was to manage the company's administrative functions which included monthly financial reporting, debtors, creditors, payroll, Workcover claims and all other ad hoc duties
• All were performed in a timely manner as specified in daily/weekly schedules
• As a member of the company leadership group, I oversaw the smooth and reliable operation of the company
• I handled company correspondence always portraying a professional corporate image
• All necessary records and reports were maintained such as financial performance data and monthly budget comparisons
• Maintained a good awareness of company safety requirements, specifically in relation to the administration area
• Provided training to staff as needed on various administrative functions
• I was responsible for ensuring the efficient operation of all office equipment including computer systems
• Unfortunately due to COVID lockdown and the need to take on homeschooling, I was unable to meet the office requirements set out by my employer.

• Following a three month period as the administrative officer, I took over the role of office manager to cover a period of unplanned leave
• I have remained in this role
• As the office manager, I supervise and oversee the smooth day to day operations for 5 busy outlets
• I provide additional admin and accounts support to the stores as necessary
• I am responsible for managing the timely processing of payroll for over 20 staff
• This includes setting up new employee records, processing superannuation, leave entitlements, taxation and other payroll deductions
• I undertake all accounts management for these stores including accounts receivable and payable, banking, reconciling transaction entries for expenses and sales and all invoicing activities
• I process stock into the POS system, inventory adjustments and ensure pricing accuracy
• I oversee supplier returns and customer repairs and am available to assist with a large range of administrative support duties across the 5 stores.

• I am responsible for the timely processing of customer purchase orders including international and domestic shipments
• I remain mindful of deadlines to ensure shipment delays are avoided so customers receive products on time
• I undertake daily accounts management tasks including invoicing and debt collection activities
• I am the liaison point between the business and manufacturers and am responsible for managing and recording product returns
• All information is recorded accurately in the database to ensure stock is tracked correctly
• I undertake stock control including raising purchase orders to suppliers
• I ensure an excellent customer service experience by being responsive to their queries and following up where necessary
• I oversee the smooth day to day operations of a busy office by offering and providing support to other areas and undertake other duties as required.

• Responsible for ensuring relevant policies and procedures are up to date and meet prescribed quality standards for auditing purposes
• Undertook the day-to-day accounts management including invoice processing using MYOB, accurately processing subcontractor payments according to hours worked and manage the employee payroll, processing reimbursements of employee expenses and management of petty cash
• Adherance to strict document control guidelines including preparation of new client files and processing new contractor files
• This would involve processing application forms, secure storage of individual's sensitive information and provide induction of payment requirements
• Participate in recruitment process and provide training to new employees
• Regular monitoring of contractor files to ensure necessary checks eg police, security etc are up to date
• Provided PA duties to the Managing Director as needed as well as undertake a wide range of general administrative duties including mail sorting, monitoring stock and ordering office supplies, managing multiple email accounts, fax, photocopying and filing duties and customer database management.

• Accurately calculate payroll entitlements, including superannuation entitlements, for 9 employees ensuring monthly PAYG obligations and quarterly BAS payments are collected and paid on time
• Responsible for the day-to-day financial considerations of a busy workplace including invoice processing using MYOB and following up outstanding invoices, creation of purchase orders and bills using MYOB, monitoring and reporting on all payables, receivables, cash flow and job budgets, receipting payables, preparation of all BAS and PAYG statements, ensuring company bank accounts, credit cards, petty cash and loan accounts are settled by end of month for bank reconciliations
• On occasion, I would provide reimbursement of employee expenses
• Proficiently using MYOB for creating quotes and purchase orders, sales orders, invoices, and bills
• Responsible for following up outstanding invoices and negotiating payment where necessary
• Arranging business insurances and monitoring Workcover policies and responsible for the creation and implementation of various workplace policies and procedures
• Undertake a wide range of general administrative duties as required including mail sorting, monitoring stock and ordering office supplies, fax, photocopying and filing duties and customer database management.

• During periods of parental leave, I provided full office and accounts assistance for my husband's busy carpentry business
• This included all duties associated with accounts receivable and accounts payable
• Accurate calculation and timely management of payroll and superannuation functions
• This entailed apprentice entitlements, entering timesheets, transferring funds via internet banking, distribution of payslips and all PAYG requirements
• General accounts monitoring
• I generated end of financial year reporting for the accountant, kept track of all business expenses, created new contact cards and ensured the integrity of the customer database.

• Responsible for a wide variety of duties in this role including tender management, submit Practical Completion Adjustments as needed, create projects and assign costings, submit quotes and reconcile project budgets as required
• Preparation of site safety folders, and update practice and procedure documentation
• Assigning assets, scheduling maintenance and collection and drop off of company vehicles requiring services
• Process requisition purchase orders and submit and receipt orders for clothing, footwear and first aid kits
• A variety of administrative tasks including booking meeting rooms, typing and distributing meeting minutes, maintain the integrity of various database systems and update and create templates for project documentation.