Charmaine Nordhoff
Perth,WA
Summary
Resourceful leader with experience steering all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognised for a collaborative working style to achieve organisational objectives.
Overview
29
29
years of professional experience
Work History
Co-Lead
Chorus
Cockburn Local, WA
01.2022 - Current
- My current position with Chorus is as Acting Local Lead. Prior to commencing in this position I was employed with Chorus as a Multi-Skilled Support Worker and then Cell Facilitator with the Kalamunda Local.
- As Co-lead at the Cockburn Local some of my core accountabilities included recruitment and onboarding Support Workers, working towards Creating an operating environment where the customer and product mix are managed to deliver a modest surplus.
- Managing the financial processes to optimise revenue and manage costs.
- Developed systems and processes to optimise local performance and productivity.
- Participated in shared policy development and decision making through the Assets Chorus commitment forum and the REM squad.
- Actively facilitated staff meetings and provided input on key decisions affecting the team's workflow.
- Fostered a positive and motivating work environment.
Allied Health Assistant
Chatter-boxes Therapy Centre
Sunshine Coast/Perth, QLD/WA
01.2020 - 01.2022
- Assisted Speech Pathologists to conduct client screenings and assessment.
- Implementation of treatment plans as prescribed by the Speech Pathologists.
- Preparation of resources.
- Supporting families to deepen their understanding of their child's diagnosis, needs and intervention options.
- Conducting in-service training sessions, family and community education programs.
- Mentoring and supervising a team of Allied Health Assistants.
- Report writing
Senior Therapy Assistant
Child Matters
Busselton, WA
04.2016 - 11.2019
- Provision of psycho-social and emotional therapy services to children under the direction of Practice Owner/Clinical Psychologist.
- Implementation of Applied Behavioural Analysis.
- Liaison with key stakeholders to ensure successful outcomes of therapy including parents, teachers and other clinicians.
- Maintaining accurate data and notes
- Worked within very tight timeframes to ensure all clients were seen in allocated session times.
- Report writing
Support Worker
Intelife
Busselton , WA
03.2015 - 06.2017
- Person centred support, mentoring and training for individuals with a disability to assist in working towards achieving their goals.
- Administration of medications including peg feeding, nasal suction, toileting assistance and other personal care requirements.
- Transporting clients to and from appointments
- Assisting in developing and planning individualised activities for clients.
- Working collaboratively and in partnership with the client to support them to exercise choice, achieve goals and enhance community connectedness.
- Evaluation and documentation on progress for clients whilst participating in planned activities.
Administration Officer
Bluewater Electrical
Perth, WA
03.2006 - 03.2015
- utilising the MYOB accounting program to generate invoices and purchase orders.
- Management of website
- Liason and problem solving with customers.
Service Coordinator
Intelife
Joondalup, WA
02.2000 - 02.2006
- Vocational assessment
- Marketing for work experience and employment opportunities
- Career planning
- Workplace on the job support and training
- Liason with employers, clients and their families and other stakeholders.
- Supervision of casual Support Workers
Post School Options Officer
Disability Services Commission
Perth, WA
07.1999 - 02.2000
- Individual needs assessment with school leavers with a disability
- Connecting school leavers with Government and Non-Government organisations
- Presentations to school leavers and their families in the form of public information sessions
Vocational Case Manager
Work Incorperated
Boston, United States Of America
01.1999 - 06.1999
- Provision of case managements to 35 individuals with a disability
- Ongoing liaison with clients, their families, funding bodies and employers.
- Making referrals for additional services to meet individuals ongoing needs.
Residential Support Worker
Care Solutions
Glasgow, Scotland
04.1998 - 06.1999
- Personal care and administration of medication
- Person centred planning
- Liaison with family members and related professionals and advocates
Employment Services Coordinator
South Metropolitan Personnel
Perth, WA
11.1995 - 07.1997
- Vocational Assessment
- marketing for work experience and employment opportunities
- Career planning
- On the job support and training
- Liaison with employers, clients, families and other key stakeholders
- Supervision of casual support workers
Education
Certificate 3 Education Assistant
South Metropolitan TAFE
Bunbury, WA12-2015
Bachelor of Social Science (Human Services)
Edith Cowan University
Joondalup, WA07-1996
Skills
- Process improvement
- Supporting people
- Business development
- Compassionate leadership
References
References available upon request.
Timeline
Co-Lead
Chorus
01.2022 - Current
Allied Health Assistant
Chatter-boxes Therapy Centre
01.2020 - 01.2022
Senior Therapy Assistant
Child Matters
04.2016 - 11.2019
Support Worker
Intelife
03.2015 - 06.2017
Administration Officer
Bluewater Electrical
03.2006 - 03.2015
Service Coordinator
Intelife
02.2000 - 02.2006
Post School Options Officer
Disability Services Commission
07.1999 - 02.2000
Vocational Case Manager
Work Incorperated
01.1999 - 06.1999
Residential Support Worker
Care Solutions
04.1998 - 06.1999
Employment Services Coordinator
South Metropolitan Personnel
11.1995 - 07.1997
Certificate 3 Education Assistant
South Metropolitan TAFE
Bachelor of Social Science (Human Services)
Edith Cowan University
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