Charmaine Pitts
Lawson,NSW
Summary
Dedicated and reliable Train Attendant with 3 years of experience in providing excellent customer service, ensuring safety, and maintaining smooth train operations. Skilled in assisting passengers, managing on-board services, and handling various situations with a calm, professional demeanor. Known for being dependable, punctual, and consistently willing to learn new skills while improving existing ones to enhance overall performance and passenger experience. Strong team player committed to contributing positively to a safe, efficient, and welcoming environment for all passengers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CSA
Sydney Trains
04.2022 - Current
- Trained new employees on company policies and procedures related to job functions as needed
- Utilized problem solving skills to identify potential threats within a variety of items
- Locked doors and gates of entrances and exits to secure buildings
- Assisted in loading, unloading luggage onto, from the train carriage as required
- Reported any incidents or accidents immediately according to company policies
- Developed strong customer service skills, providing courteous assistance to passengers
- Exercised sound judgment when making decisions related to safety or security issues on-board trains
- Communicated with team members via radio transmissions in order to keep them informed about schedule changes or delays
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Focused on learning new skills and staying updated with industry changes
- Performed equipment safety checks prior to departure
- Responded to passengers' questions, requests, and complaints
- Provided boarded assistance to elderly, sick, and injured people and disabled passengers
- Provided customers with information on routes, gates, prices, timetables, terminals, and concourses
- Signaled transportation operators to stop or to proceed
- Ensured passenger safety by following all safety regulations and procedures
- Responded quickly in emergency situations, providing medical attention if necessary
- Conducted regular security checks on board trains and on stations throughout the journey and used CCTV to identify potential hazards and risks
- Monitored train conditions throughout the journey to ensure a safe ride for passengers
- Participated in ongoing training to enhance own job skills and knowledge
- Gained experience flagging trains on various stations throughout the blue mountains
- Communicated with station staff and train crew to deliver safe, timely and efficient rail services
- Kept various train stations cleaned, such as cleaning toilets, waiting rooms and offices and removing graffiti
- Operated, and maintain personal protective equipment
- Maintained accurate records of safety inspections, incidents, tests, investigations
- Complied with all policies and practices relating to the Rail Safety Act and WHS Act
- Work within a team, exchange information and assisted other team members
Customer Service Representative (Casual)
Coles Express Shell Petrol
07.2018 - 04.2022
- Assisted customers with a warm and professional attitude
- Processed exchanges, refunds and customer transactions
- Assisted customers with questions
- Operated the cash drawer
- Took inventory
- Kept the store and surrounding areas clean of rubbish and glass (dusting, sweeping, vacuuming, mopping, following proper procedure to clean up hazardous materials)
- Keeping the customer toilets cleaned and sanitized for the customers
- Performed inspections and maintenance activities on store and surrounding areas
- Notified management of repairs required or hazardous sites/situations
- Handled customer complaints and inquiries in a courteous and efficient manner
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained an updated knowledge base of current products, services, pricing, promotions
- Assisted with training and mentoring new team members
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Worked with coworkers to complete tasks
Bakery team member
Woolworths Katoomba
10.2016 - 07.2018
- I have experience in Deli, Seafood, Meat and Bakery departments; Duties included customer service, handling food (cooked and raw), answering phones, placing orders for bakery, stock replenishment
- Performed daily opening and closing duties, such as cleaning the bakery area, organizing shelves and stocking items
- Assisted other team members with tasks as needed for efficient store operations
- Inspected refrigerators, freezers and ovens for full functionality and proper temperatures
vet assistant
Wentworth Falls Animal Clinic
01.2014 - 12.2014
- Duties included taking care of animals (pre and post op), cleaning and observation in surgery
- Maintained cleanliness of animal cages, kennels, runs, examination rooms and treatment areas
- Restocked inventory of hospital and laboratory supplies
- Exercised animals and provided companionship
- Worked with coworkers to complete tasks
Pizza maker
Lawson Kebab and Pizza
01.2014 - 12.2014
- Duties included customer service, pizza making, handling money and answering phones
- Highly skilled at multitasking between various tasks such as taking orders, cooking pizzas, cleaning up after closing time
- Provided customer service in a friendly, courteous manner
- Monitored and maintained clean working areas and cooking surfaces to make pizzas
- Able to efficiently handle large volumes of orders during peak hours without compromising quality
- Cooked exact number of items ordered by each customer, working on several different orders simultaneously
- Washed, cut and prepared foods designated for cooking
- Familiarity with safe food handling practices such as proper storage and temperature control of ingredients
Customer Service
Megalong Books
01.2013 - 12.2013
- Duties included customer service, restocking shelves
Education
Year 10 Certificate -
Blue Mountains Youth College
Lawson, NSW12.2017
Certificate II - Work and Training
Western Sydney Institute TAFE
02.2014
High School - undefined
Springwood High school
12.2013
Skills
- Goal oriented
- Teamwork
- Adaptability and flexibility
- Continuous improvement
- Strong work ethic
- Punctuality
- Safety awareness
Certification
- First Aid Certificate
- Attesting Officer (WH25)
- Station Staff Level2 Safe working
Timeline
CSA
Sydney Trains
04.2022 - Current
Customer Service Representative (Casual)
Coles Express Shell Petrol
07.2018 - 04.2022
Bakery team member
Woolworths Katoomba
10.2016 - 07.2018
vet assistant
Wentworth Falls Animal Clinic
01.2014 - 12.2014
Pizza maker
Lawson Kebab and Pizza
01.2014 - 12.2014
Customer Service
Megalong Books
01.2013 - 12.2013
Certificate II - Work and Training
Western Sydney Institute TAFE
High School - undefined
Springwood High school
- First Aid Certificate
- Attesting Officer (WH25)
- Station Staff Level2 Safe working
Year 10 Certificate -
Blue Mountains Youth College
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