Charmaine Ramsay
Summary
Specialist in Customer Service
Experienced Scheduling Associate
Accurate Data Entry Operator
Confident working individually and as part of a team
Thrive in high volume work environments
Overview
27
27
years of professional experience
Work History
Support Consultant
Cruise Guru
04.2022 - Current
- Provide expert advice on cruise itineraries, destinations, and ships
- Send documentation to clients to ensure a smooth boarding process
- Notify clients of any changes to bookings
- Process payments and cancellations of bookings
- Liaise with cruise lines to resolve any pre-cruise issues for clients
Customer service officer
Chandler Macleod
01.2022 - 04.2022
- Provide excellent customer service
- Assist customers with information using a wide range of delivery channels
- Work effectively as a team to achieve personal and team KPI's
- Display personal resilience and an ability to deal with challenging situations
- Ability to learn and navigate new systems.
Call and Resource Associate
Probe Group
03.2006 - 10.2021
- Managing, planning and scheduling of staff, consisting of different lines of business
- Provide accurate and timely business performance reports directly to operations for both internal and external stakeholders
- Real time management of contact centre queues
- Ad-hoc tasks: annual leave, recruitment, attrition, schedule changes
- Coordinate training for new hires within the team
- Achieved Centre Manager award in 2018 for excellence in centre support.
Customer service assistant
Probe Group
03.2003 - 03.2006
- Provided excellent customer service for customers in a high volume inbound call center environment
- Achieved team and individual targets set by management
- Use multiple information systems to assist customers
- Work in a fast paced contact centre environment with set targets
- Achieved multiple Agent of the Month awards for meeting KPI's.
Cashier/customer service
Red Rooster
10.1997 - 03.2003
- Handled cash and card transactions
- Provision of efficient customer service
- General cleaning duties
- Ensure store was presentable at all times.
Education
Customer Contact -
Arrow Training Services
03.2005
Business Administration -
TAFE NSW
12.2002
Skills
Customer Service
Scheduling
Data Entry
Teamwork
Producing Reports
Cash Handling
Personal Information
Date of Birth: 06/14/82
References
- Kyung Foreman, Cruise Guru, Team Leader, Kyungchoforeman@gmail.com 0404019239
- Maria Garcia, Edmen, Service Delivery Manager, mari-d-carmen@hotmail.com, 0418242513
Timeline
Support Consultant
Cruise Guru
04.2022 - Current
Customer service officer
Chandler Macleod
01.2022 - 04.2022
Call and Resource Associate
Probe Group
03.2006 - 10.2021
Customer service assistant
Probe Group
03.2003 - 03.2006
Cashier/customer service
Red Rooster
10.1997 - 03.2003
Customer Contact -
Arrow Training Services
Business Administration -
TAFE NSW
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