CHARMAINE RISELEY

Managed team of 12 white-collar staff and 80 blue-collar drivers daily.

Conducted daily toolbox meetings to review KPIs, enhancing clarity on performance goals.

Addressed operational challenges through driver feedback, developing actionable solutions collaboratively.

Monitored fleet performance metrics, achieving significant improvements in operational efficiency.

Analyzed route data to identify inefficiencies, optimizing paths for better fuel economy.

Supervised team members, ensuring effective communication and collaboration across all levels.

Reported on key performance indicators (KPIs), identifying improvement areas and implementing enhancements.

Maintained compliance with safety regulations to promote a safe working environment.

Collaborated with business analytics team to reevaluate delivery routes for 90-vehicle fleet.

Implemented Delivery Planning Tool at Karawatha depot and conducted comprehensive user training sessions.

Streamlined resource allocation and optimized routing practices through collaboration with load planning teams.

Provided hands-on support to load planning team, enhancing operational precision and adaptability.

Traveled to interstate and intrastate depots to coordinate tailored training sessions for unique challenges.

Engaged local staff in each depot to gather requirements, achieving unified approach to route optimization.

Investigated underlying causes of issues affecting supplier performance, logistics, and warehouse inefficiencies.

Produced detailed operations reports to support data-driven decision-making.

Collaborated with operational teams to implement process improvements that enhanced DIFOT performance.

Provided administrative support to operations managers for streamlined workflow.

Mentored staff in effective use of DIFOT and DPT, promoting continuous improvement culture.

Approved and reported on staff leave to maintain workforce efficiency.

Compiled and maintained operational reports, ensuring accurate data entry for informed management decisions.

• Managed real-time fleet operations utilizing radio communications, phone, and Tollworks systems.
• Issued pickups and deliveries to drivers, ensuring on-time performance.
• Ensured driver compliance with safety regulations and dangerous goods protocols.
• Managed rosters to align with service and cost targets, achieving key performance indicators.
• Monitored job progress and communicated delivery updates to drivers and customers.
• Reported and managed incidents, including Drug & Alcohol testing procedures.
• Oversaw maintenance for fleet vehicles, reducing downtime and enhancing reliability.

Analyzed driver performance metrics on BI Power Server, improving delivery timeliness.

Coordinated local deliveries using planning tools, ensuring prompt and accurate service.

Managed daily load manifests for fleet, optimizing routes and resources.

Ensured drivers possessed necessary paperwork to enhance delivery efficiency and compliance.

Monitored customer reports to support delivery schedules and satisfaction levels.

Collaborated with fleet controllers to improve driver performance and fleet operations.

Streamlined load planning processes, achieving timely deliveries and increased customer satisfaction.

Analyzed delivery data to identify patterns for optimized route planning and reduced delays.

Fostered effective communication with drivers and fleet controllers, enhancing teamwork and reliability.

• Coordinated bookings for consignments with sending and receiving customers.
• Utilized online booking systems, including C3, DATS, and MobileDock, for time-slot deliveries.
• Created pallet transfer dockets in 2IC to streamline documentation.
• Prepared and supplied all necessary paperwork to drivers for timely delivery completion.
• Updated connotes post-booking to maintain 100% delivery in full on time (DIFOT).
• Liaised with senders and receivers to address issues related to time-slot deliveries.
• Collaborated with operations team to optimize resource utilization during booking processes.