Charmaine Rodericks

• Collaborate with stakeholders to define software needs for mining.
• Develop, prioritize, and review the product backlog and roadmap.
• Manage application releases and ensure CI/CD.
• Lead Scrum workshops, prioritize backlog items, and conduct reviews.
• Prepare estimates for effort and cost.
• Develop and coordinate application decommissioning procedures.
• Work with developers on planning, showcases, and enhancements.
• Analyze and resolve technical issues via ServiceNow.
• Create Epics, User Stories, and manage task tracking in Azure DevOps.
• Design and integrate system workflows.
• Handle change requests and manage transitions.
• Ensure successful deployment and resolution of software issues.
• Work with analysts, developers, and IT teams to address issues and improvements.
• Educate junior staff and manage new technology transitions..
• Utilized Change management procedures to provide smooth transitions during new hardware and software introductions.

Recent Projects:

• WA Digital Identity Integration: Senior Systems Analyst role, implementing Agile practices.
• Work Health and Safety Systems: Lead BA/Product Owner for two systems involved in legislative changes, Managing product backlog and refinement. Conduct regular showcases with stakeholders to demonstrate requirement delivery for most releases.
• Bonds System and Safety Regulation System: Lead Senior BA/Product Owner for the consumer protection division, applying Agile frameworks

• Manage MS SQL servers and Synergetic software.
• Use Visual Studio for data transformations to the data warehouse.
• Understand requirements and enhance the Synergetic system.
• Assist in data development and validation.
• Coordinate Synergetic upgrades and implementations.
• Develop a data warehouse for analytics.
• Derive Power BI to create departmental reports.
• Convert reports to SSRS and review for improvements.
• Test Synergetic modules and reports post-upgrade.
• Facilitate data exchange between Synergetic and Schoolbox.
• Train users on Synergetic modules.
• Design and document business processes for digitalization.
• Develop and deploy new workflows for improved digitalization.

Projects:

• Implement Power BI dashboards across the school.
• Lead the implementation of a new workflow system, involving stakeholder liaison, process mapping, and initiating changes for digitalization projects, such as Professional Learning Request automation, Leave Request automation, and Finance Budget approval. Currently managing Phase One of the project.

Liaise with stakeholders to gather management reporting requirements and conduct training workshops to educate users on the Carelink+ system. Create and maintain management and support worker reports using SAP Business Objects (Crystal Reports) within Carelink+. Extend the database to support new report requirements through views, stored procedures, or functions, and manage the Carelink+ databases using MS SQL 2008 and 2012.

Responsibilities included liaising with stakeholders to develop management reports for better client service delivery, analyzing data to improve business processes, and documenting system and reporting requirements. Key tasks were optimizing the Carelink system, creating and maintaining reports with SAP Business Objects 13, extending the database for new report needs, and resolving system implementation issues.

The role involves gathering and documenting requirements with stakeholders for new and existing applications, designing and optimizing MS SQL databases, and developing applications in line with functional specifications. Responsibilities also include creating crystal reports, conducting testing and gap analysis, deploying applications, integrating them with SharePoint, and training users. Additionally, it involves managing projects with detailed planning, costing, and budgeting using Prince2 methodologies.

Liaise with stakeholders to gather and define business requirements, perform comprehensive systems analysis, and manage applications. Oversee database administration, website design using Visual Studio.Net and Macromedia MX, and develop detailed project plans with costing and budgeting in MS Projects. Represent cellular data in web applications with Crystal Reports, evaluate vendor applications, assess office automation needs, and develop necessary software. Additionally, evaluate hardware requirements annually and prepare regular management reports.