Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charmaine Tapangan

Sydney

Summary

Dynamic Duty Manager with a proven track record at The Grace Hotel, excelling in customer service and team training. Adept at resolving complaints and enhancing guest experiences through strong communication and critical thinking. Recognized for effectively managing operations and inventory, ensuring a seamless environment for both guests and staff.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Duty Manager

The Grace Hotel
07.2022 - Current
  • Overseeing daily operation and ensuring a smooth and efficient experience for guest and staff.
  • Communicating with other department to achieve common goals.
  • Handling guest complaints in a professional and appropriate manner.
  • Assisting and new training staff on company procedures, service standards, and policies.
  • Monitor daily activity, including inventory, arrivals/departures, occupancy and VIPs.

All-rounder

Betong Thai Restaurant
05.2018 - 05.2022
  • Dealing and resolving customer complaints
  • Answering calls and taking reservations.
  • Managing, checking and ordering supplies.
  • Managing cash flow duties.
  • Kitchen hand/serving food.

Restaurant Supervisor

Thaiburn
02.2014 - 01.2017
  • Handling and resolving customer complaints.
  • Training and supervising restaurant staff.
  • Overseeing restaurant operation.
  • Opening and closing register.
  • Managing and checking inventory.

Customer Service

Nam Jai Thai Restaurant
01.2013 - 04.2014
  • Resolving customer complaints and issues.
  • Trained new employees on customer service techniques.
  • Answering calls and taking orders/reservations.
  • Cashier/cash handling.

Education

Diploma - Diploma in Business

Western Sydney University
Sydney, NSW
09-2021

High School Diploma -

Ingleburn Highschool
02-2015

Skills

  • Excellent customer service skills
  • Strong communication skills
  • Flexibility and willingness to learn
  • Ability to work independently and collaboratively
  • Critical thinking and problem solving
  • Ability to multitask and priorities work demands

Certification

  • HLTAID010 Provide Basic Emergency Life Support Nov 2023 - Current
  • HLTAID011 Provide First Aid Nov 2023 - Current
  • HLTAID009 Provide Cardiopulmonary Resuscitation Nov 2024 - Current
  • NSW Responsible Service of Alcohol Certificate Valid until Jan 2030

Timeline

Duty Manager

The Grace Hotel
07.2022 - Current

All-rounder

Betong Thai Restaurant
05.2018 - 05.2022

Restaurant Supervisor

Thaiburn
02.2014 - 01.2017

Customer Service

Nam Jai Thai Restaurant
01.2013 - 04.2014

Diploma - Diploma in Business

Western Sydney University

High School Diploma -

Ingleburn Highschool

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Charmaine Tapangan