Charmaine Lea Martinac
Wyong,NSW
Summary
Adept at facilitating transformative training sessions, I significantly enhanced staff development and productivity at Woolworths Group. Leveraging culturally sensitive communication and analytical problem-solving, I improved learning outcomes and team cohesion, showcasing leadership in coaching and stakeholder management. My approach blends engaging presentation skills with meticulous record maintenance, driving continuous improvement and talent retention.
Overview
19
19
years of professional experience
Work History
E2E Group Learning and Development Facilitator
Woolworths Group
03.2019 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided Group Learning and mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Improved learning outcomes with application of adult learning principles in all training programs.
- Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
- Promoted culture of continuous improvement by initiating regular training feedback loops.
- Increased employee competency with creation of targeted skill development paths.
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
- Built and maintained professional relationships with Stakeholders from across different Business Units.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
- Achieved notable improvement in team cohesion, guiding groups through conflict resolution exercises.
Payroll Assistant
Primary Connect Part of the Woolworths Group
01.2011 - 04.2019
- Maintained payroll information of approx. 600 to 650 Team Members by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Processed new hire paperwork and documents.
- Ensured weekly payment of employee wages by consistently meeting deadlines for payroll processing.
- Updated employee files with new details such as changes in address or salary levels.
- Reduced errors in payroll calculations through thorough review and reconciliation procedures.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
- Maintained strict confidentiality of sensitive information while handling employee records and processing payments.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Streamlined payroll processing by implementing efficient data entry and verification techniques.
- Managed garnishments, levies, and support orders according to state laws while protecting employees'' privacy rights.
- Tracked employee vacation, sick and personal time.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Managed and updated employee benefits information.
- Assisted with recruitment and onboarding of new employees.
- Developed and implemented payroll procedures to streamline workflow.
Warehouse Store Person
Primary Connect Logistics
11.2005 - 01.2011
- Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
- Maintained clean, organized warehouse spaces, enabling efficient movement of goods and reducing risk of accidents or damage to products.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Ensured timely, accurate order fulfillment by closely monitoring stock levels and replenishing as necessary.
- Participated in regular inventory audits to verify accuracy of stock counts and identify discrepancies for resolution.
- Supported continuous improvement initiatives by suggesting process enhancements aimed at increasing operational effectiveness.
- Assisted in the development and implementation of new warehouse layout designs, improving workflow efficiency and minimizing congestion during peak periods.
- Promoted a culture of safety within the warehouse by consistently adhering to all guidelines and encouraging team members to do the same.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Communicated with vendors and suppliers to verify timely delivery of goods.
Education
Cert IV Training And Assessing
Forsythes Business College
Newcastle, NSW04-2024
Work Health Safety General Construction Induction
NSW SafeWork
New South Wales11-2023
Cert III in Competitive Systems And Practice
Australian Society For Quality
Melbourne, VIC02-2022
Diploma of Human Resources
TAFE NSW
NSW01-2014
Certificate III in Transport And Logistics
Newskills Limited
Melbourne, VIC11-2011
Cert III in Children's Services
Tuggerah Lakes Community College
Tuggerah, NSW11.2006
National License To Perform High Risk Work
SafeWork NSW
New South Wales10-2006
Cert in Computer Applications
TAFE NSW
NSW12.1999
Statement of Attainment Retail/Sales Course
Northumberland Network
Hunter Valley NSW05.1993
Skills
- Facilitation of Training Sessions
- Culturally Sensitive Communication
- Policy Evaluation
- Collaborative Stakeholder Management
- Analytical Problem Solver
- Employee Orientation Management
- Engaging Presentation Skills
- Leadership Development
- Organizational Administration
- Talent Acquisition Expertise
- Adult Education Theories
- Needs Evaluation
- Collaborative Teamwork
- Effective Time Management
- Detail-Oriented Approach
- Accurate Record Maintenance
Timeline
E2E Group Learning and Development Facilitator
Woolworths Group
03.2019 - Current
Payroll Assistant
Primary Connect Part of the Woolworths Group
01.2011 - 04.2019
Warehouse Store Person
Primary Connect Logistics
11.2005 - 01.2011
Cert IV Training And Assessing
Forsythes Business College
Work Health Safety General Construction Induction
NSW SafeWork
Cert III in Competitive Systems And Practice
Australian Society For Quality
Diploma of Human Resources
TAFE NSW
Certificate III in Transport And Logistics
Newskills Limited
Cert III in Children's Services
Tuggerah Lakes Community College
National License To Perform High Risk Work
SafeWork NSW
Cert in Computer Applications
TAFE NSW
Statement of Attainment Retail/Sales Course
Northumberland Network
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