Charmaine Pelk

• Reconciled account information by comparing to bank account statement each month.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Input financial data and produced reports using MYOB.
• Completed weekly payroll for company employees.
• Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
• Performed BAS reports for quarterly GST reporting and PAYG
• External Accountant liaison to maximise best financial outcomes
• Document preparation for external organisations
• Supplier liaison and debt collection

• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
• Built customer and client relationships with positive, can-do attitude and focus on customer satisfaction
• Office and email management, fielding calls
• Blind, Carpet, and Tile sales, quotes, orders, and product knowledge
• Improved sales abilities and product knowledge on continuous basis to provide optimal service
• Store opening, product display and maintenance

As at Elantus Services

• Employer and client liaison resulting in outcomes increasing business revenue
• Relationship building and maintenance
• Purchasing
• Thorough knowledge of and application of policies and procedures
• Advertising jobs, assessing resumes, conducting interviews
• Data entry and claim processing
• Accurate and efficient record keeping and claims processing
• Assessed individuals through resume and interviews to identify skills, strengths, and suitability for job placement
• Collaborated with Client Servicing Managers to recognise client employment barriers and devised strategies to resolve
• Advised and assisted candidates with completing job applications and submitting resumes to improve interview chances
• Cold calling on and relationship building with a wide variety of businesses to create job opportunities and forge new business relationships
• From November 2006 to November 2007 Work Directions provided a part-time role for me demonstrating employer satisfaction

• First point of contact reception, providing exceptional and memorable customer service to candidates, employers and corporate professionals
• Extensive data entry and integrity, dealing with sensitive information
• Computer proficiency and operation of Microsoft office and a variety of in-house programs
• Office administration, multiple phone lines, information processing
• Conducted assessments and interviews with candidates to assess job suitability, sourcing suitable candidates for job matching
• Team work and collaboration to achieve a common goal and improve centre performance to win contracts for further operational opportunities
• Liaising and communicating with a multicultural range of candidates from diverse backgrounds and situations
• Opening/closing and working autonomously and under pressure in an outlying branch on a bi-weekly basis
• Collaborated with employers to develop accurate, current job postings and descriptions
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Worked closely with clients to understand unique needs and meet specific travel desires.
• Organized trips for individual, family and business travelers.
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Collected, handled and documented payments for travel services and associated feels.
• Informed clients of travel policies and utilized preferred vendors to maximize company profits
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.