Charmaine S Brady-Evans

Bellmere, QLD,AUS

Summary

I am a hard-working, professional, young woman, seeking a to secure full-time or part-time employment in a new, challenging and rewarding role within the Security Industry where I can learn new skills and develop new abilities. I have a wealth of customer service experience and have worked in stores, call centres and in a work from home environment.

Overview

years of professional experience

Certification

Work History

Retail Sales Associate

Smokemart and Giftbox

Bribie Island Shopping Center, Queensland

03.2023 - 11.2023

Bagged or packaged purchases and wrapped gifts.
Watched for and recognized security risks and thefts to prevent or handle situations.
Checked I.D for 18+ purchases.
Inspected merchandise regularly for damage or defects before placing them on sale.
Ticketed, arranged and displayed merchandise to promote sales.
Performed daily opening and closing tasks including cash handling, deposits, and reconciliation of sales reports.
Provided exceptional customer service by greeting customers, responding to inquiries, and resolving complaints.

Call Center Advisor

Australian Taxation Office

Springfield, Queensland

01.2022 - 01.2023

Provided customer service and technical support to customers via phone, email, and chat. Dealing with sensitive information and keeping confidentiality.

Tele-Fundraiser

ParetoPhone

Caloundra, Queensland

10.2020 - 12.2021

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Skills

Security Officer Training with Asset College
Daily Status Reports
Safety and Security Procedures
Incident Reports
Report Writing
Employee Performance Evaluation
Regulatory Compliance
Customer Service
Display Setup

Order Processing
Money Handling
Loss Prevention
Phone Etiquette
Store Maintenance
POS System Operation
Positive and Professional
Interpersonal and Written Communication
Stocking and Receiving

Certification

HLTAID009 Provide cardiopulmonary resuscitation

HLTAID011 Provide First Aid

CPP20218 Certificate II in Security Operations

SITHFAB021 Provide Responsible Service of Alcohol

SITHGAM022 Provide Responsible Gambling Services

Open Manual Drivers License : CURRENT

Class 1 - Multiple Functions Unrestricted Security License

References

Smokemart and Giftbox - Madi Quarell 0456578415

Australian Taxation Office Call Centre - Liam Chalmers 1800504030

Paretophone Call Centre - Deborah McNeile 0730154000

More references available on request

Timeline