Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Charmayne Herewini

Beenleigh

Summary

Detail-oriented and reliable candidate adept at juggling multiple tasks while maintaining a can-do attitude. Skilled Scheduler with a diligent work ethic and a methodical approach to tasks. Knowledgeable about compliance standards and adept at handling documentation requirements. Possessing strong analytical skills, a thirst for knowledge, and exceptional communication abilities. Eager to make meaningful contributions to team accomplishments and drive favorable outcomes. Prepared to take on fresh challenges and propel organizational goals forward with unwavering commitment and passion.

Overview

12
12
years of professional experience

Work History

Appointment Setter

PowerSmart Solutions
09.2024 - Current
  • Set appointments with salespeople and potential customers.
  • Provided potential customers with Us to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Answered phone calls and answered questions from potential customers.
  • Increased appointment setting success by developing targeted call lists based on potential client needs.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Execute pre laid out script and rebuttals
  • Qualifying potential clients for federal rebates and financial options

Sales Associate

Vuly Play
10.2023 - 09.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Factory Production Worker

In Line Cosmetics
03.2021 - 02.2022
  • Carefully packaged finished products and prepared for shipment.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Performed quality checks on finished products to identify and address discrepancies.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Inspected materials before assembly to verify compliance of quality control standards.
  • Loaded and unloaded parts on production line to establish smooth operations.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Operated 3 machines proficiently and in compliance to safety standards

Team Leader

Empire Food Co
01.2018 - 10.2020
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.

Supervisor

EzY Bake
04.2013 - 03.2018
  • Lead a team of 16 productive, motivated and loyal manufacturing team
  • Delivered factory-level communications and tactical direction and drove achievement of quality, delivery, productivity performance goals and objectives.
  • Spearheaded product and process quality initiatives with full compliance to internal, industry and customer quality standards.
  • Orchestrated and maintained vibrant continuous improvement and lean manufacturing culture within factory.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Oversaw loading and unloading of packages in warehouse.
  • Increase the maximin yield by of products by 80% from a low yield of 30%

Education

High School Diploma -

Cambridge High School
11.1990

Skills

  • Inventory Accuracy
  • Logistics
  • Solution Ratios
  • Inventory Management Software
  • Precision measurement tools
  • Material handling expertise
  • Production proficiency
  • Machine Maintenance
  • Production line management
  • Workplace Safety
  • Quality Control Analysis
  • Workflow Support
  • Special Orders
  • Providing Feedback
  • Team Management
  • Professional phone communication
  • Supportive demeanor
  • Salesforce platform expertise
  • Experience in fast-paced call environments
  • Script performance
  • Lead generation through calls
  • Customer relationship development
  • Phone etiquette expert
  • Scheduling meetings
  • Proficient in computer applications
  • Effective communication
  • Attention to detail
  • Sales support
  • Active listening skills
  • Customer rapport
  • Scheduling appointments
  • Sales call expertise
  • Outgoing and friendly
  • Data accuracy assessment
  • Appointment plus software knowledge
  • Auto dialer systems
  • Payment processing
  • Willingness to learn
  • Teamwork and collaboration
  • Customer service
  • Effective calendar coordination

Accomplishments

  • Motor Vehicle - Car - QLD
  • I have my own transport
  • Forklift license (counterbalance)

Additional Information

I am passionate about helping people' I grew up in a big generational family environment' helping the elderly and and people of need. It is something that comes naturally.

Timeline

Appointment Setter

PowerSmart Solutions
09.2024 - Current

Sales Associate

Vuly Play
10.2023 - 09.2024

Factory Production Worker

In Line Cosmetics
03.2021 - 02.2022

Team Leader

Empire Food Co
01.2018 - 10.2020

Supervisor

EzY Bake
04.2013 - 03.2018

High School Diploma -

Cambridge High School

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Charmayne Herewini