Summary
Overview
Work History
Education
Skills
Availability
Languages
Personal Information
References
Timeline
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CHARMYN DURANDAR

2 Wollemi St. Spearwood,WA

Summary

Proven ability to excel in challenging environments, consistently overcoming obstacles through persistence and adaptability. Quick learner with a strong capacity for assimilating new information and making informed decisions in dynamic settings. Highly organized and dependable, effectively managing multiple priorities while fostering a positive team atmosphere. Committed to taking on additional responsibilities to drive team success and achieve collective goals.

Overview

10
10
years of professional experience

Work History

Baker

Scarvaci IGA
5/51-57 Rockingham Road, Hamilton Hill, WA
06.2025 - Current
  • Prepare and bake fresh bread, pastries, and other baked goods, following food safety standards.
  • Monitor stock levels and assist with inventory control to maintain consistent product availability.
  • Ensure cleanliness and sanitation of all baking areas and equipment.
  • Collaborate with the store team to meet customer needs and maintain product quality.
  • Adapt recipes and baking processes based on seasonal and promotional items.
  • Deliver excellent customer service, and handle bakery inquiries or special requests.

Business Relationship Expert

PayPal
08.2019 - 05.2025
  • Conduct in-depth analysis of merchant business models to tailor solutions that maximize profitability
  • Deals with merchant's concern about their transactions and website functionality
  • Provides assistance with the issues the merchant encounters upon using PayPal products and business tools
  • Deals with unauthorized charges and fraudulent account access
  • File disputes for transactions under purchase protection
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Resolved problems, improved operations and provided exceptional service.

Customer Experience Advocate/Subject Matter Expert

Concentrix
05.2017 - 06.2019
  • Handles escalated/supervisory calls and provides real-time support to agents
  • Evaluated the effectiveness of existing tools and resources used within the department for continuous improvement opportunities.
  • Implemented efficient processes for handling high-volume support requests while maintaining quality standards.
  • Contributed to team success by consistently achieving performance metrics related to response times, resolution rates, and overall satisfaction scores.

Loans Processing Officer

Lynville Land Development Corporation
06.2015 - 05.2017
  • Preparing legal documents to be submitted to the Pag-Ibig Fund including, Documents to be notarized by the company lawyer, Documents to be submitted to the Registry of Deeds for annotation, and Registering borrower's personal information to the Developer's Housing Loan
  • Collaborated with underwriters to expedite loan approvals, ensuring a smooth application process for clients.
  • Managed a high volume of loan applications, consistently meeting or exceeding performance targets.
  • Ensured accuracy in data entry by meticulously reviewing all documentation submitted by borrowers before submission for underwriting approval.

Education

Graduate Diploma - Management (Learning)

West Australian Institute of Further Studies
811 Hay St. Perth WA 6000
07-2027

Bachelor of Science - Psychology

Laguna College
San Pablo City, Province Of Laguna, Philippines
04.2015

Skills

  • Skilled in using Google productivity software
  • Experienced in customer support
  • Skilled in sanitation management
  • Focused on efficiency and accuracy
  • Effective time management
  • Strong communication skills
  • Effective accountability and ownership
  • Ability to work well under pressure
  • Strong ability to manage multiple tasks
  • Communication skills
  • Problem-solving
  • Willingness to learn
  • Calm under pressure

Availability

Available for part-time or casual work on weekdays with limited hours due to academic commitments and visa restrictions of 48 hours a fortnight.

Languages

  • English
  • Tagalog

Personal Information

Gender: Female

References

References available upon request.

Timeline

Baker

Scarvaci IGA
06.2025 - Current

Business Relationship Expert

PayPal
08.2019 - 05.2025

Customer Experience Advocate/Subject Matter Expert

Concentrix
05.2017 - 06.2019

Loans Processing Officer

Lynville Land Development Corporation
06.2015 - 05.2017

Graduate Diploma - Management (Learning)

West Australian Institute of Further Studies

Bachelor of Science - Psychology

Laguna College

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CHARMYN DURANDAR