Charne (Sharnay) Tsompanellis

My role as Migration Agent Assistant / Client Liaison Officer equipped me with effective communication skills, a strong understanding of immigration processes and attention to detail. Furthermore, my role required excellent organizational skills, proficiency in legal terminology, and the ability to work in a fast-paced and demanding environment.

• Client Communication: Responding to client inquiries and providing information about visa processes and requirements.
  Assisting clients in completing application forms and gathering necessary documentation.
  
• Documentation and Record Keeping: Collecting, organizing, and maintaining accurate and up-to-date client files.
  Verifying the authenticity and completeness of client documents.
  Preparing and submitting applications to immigration authorities.
  
• Research: Keeping abreast of changes in immigration laws, policies, and procedures.
  Conducting research on specific visa categories and eligibility criteria.
  
• Appointment Scheduling: Coordinating appointments between clients and migration agents.
  Managing the agency's calendar to ensure efficient use of time.
  
• Administrative Support: Performing general administrative tasks, such as filing, photocopying, and data entry.
  Maintaining databases and electronic records.
  
• Client Follow-Up:Keeping clients informed about the status of their applications.
  Following up with clients to obtain additional information or documentation when needed.
  
• Assisting with Visa Applications: Completing routine tasks related to visa applications, such as online submissions.
  Ensuring that applications comply with immigration regulations.
  
• Collaboration with Migration Agents: Working closely with migration agents to provide support in various stages of the migration process.
  Assisting in preparing reports and documentation for client meetings.
  
• Compliance and Ethics: Adhering to ethical standards and maintaining confidentiality in handling client information.
  Ensuring compliance with relevant immigration laws and regulations.
  
• Continuous Learning: Staying informed about changes in immigration laws and policies.

• Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
• Ordered supplies needed and kept tabs on inventory levels.
• Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
• Supported entire practice's staff, which boosted efficiency and improved overall process flow.
• Maintained financial records, including billing and accounts receivable and payable.
• Communicated with patients with compassion while keeping medical information private.
• Provided leadership and guidance to the medical team in order to meet goals and objectives.
• Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
• Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
• Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
• Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
• Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
• Checked entire office and waiting areas regularly to provide clean and organized surroundings.
• Created and maintained electronic record management (EMR) systems to store data and develop reports.
• Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
• Mentored and coached interns and newly hired team members on office procedures and computer systems.
• Consulted with clinicians to develop business strategy.
• Ensured compliance with relevant state laws governing healthcare practices.
• Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
• Developed and implemented new patient registration processes to streamline workflow.

• Organised meetings with clients to discuss their individual circumstances and assess their eligibility for a visa application.
• Monitored progress of all cases ensuring that deadlines are met and all required documentation is provided.
• Attended conferences, seminars and workshops related to immigration law developments.
• Prepared comprehensive reports outlining the client's circumstances and recommendations for their visa application.
• Analysed data obtained from government resources such as Visa Entitlement Verification Online.
• Submitted completed applications to the Department of Immigration.
• Advised clients on post-arrival matters such as finding employment or enrolling in education courses.
• Managed client data using software programs such as Migration Manager or similar systems.
• Created strategies for clients to increase their chances of having a successful visa application.
• Reviewed existing policies and procedures to ensure they are up-to-date with current legislation changes.
• Provided advice to clients on the eligibility of visa applications and relevant migration laws.
• Gathered and assessed documents, such as birth certificates, educational qualifications, medical records and police checks.
• Assisted clients with completing complex forms related to visa applications.
• Responded promptly to enquiries from clients regarding their visa applications.
• Provided ongoing support throughout the entire process from initial consultation until final decision from DIAC is received.

• Personal Assistant to Director - responsible for the management of day-to-day office operations;
• Organized personal and professional calendars with reminders for upcoming meetings and events.
• Performed calendar management and scheduling of appointments for the Director.
• Maintained clerical correspondence via email and phone.
• Organized travel arrangements, including flights, transportation, and accommodation.
• Screened telephone calls and inquiries and directed as appropriate.
• Prepared documents such as reports, presentations, agendas, and correspondence.
• Proofread documents for accuracy prior to submission to the executive team.
• Attended court hearings when necessary to provide assistance to the attorney.