Charlotte Prochilo
Melbourne
Summary
Accomplished professional with a proven track record in customer service and safety procedures, notably at Jetstar Airways. Skilled in handling high-pressure situations with a strong work ethic and cultural awareness. Demonstrated success in enhancing passenger satisfaction and safety, leveraging hospitality expertise to foster positive experiences. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
5
5
years of professional experience
Work History
Flight Attandent
Jetstar Airways
04.2022 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Bar Assistant
The Sporting Globe Bar & Grill
01.2022 - Current
- Contributed to increased sales by upselling premium beverages and promoting special offers.
- Provided support during special events, coordinating with event organizers for seamless execution of beverage services.
- Developed rapport with customers, fostering a welcoming atmosphere and encouraging repeat business.
Health Consultant
Anytime Fitness
06.2021 - 01.2022
- Provided expert guidance during crisis situations involving public health concerns or natural disasters.
- Reduced healthcare costs for clients through proactive health management strategies and wellness initiatives.
- Demonstrated commitment to continuous improvement by participating in ongoing professional development opportunities.
- Researched and developed timely and essential public health guidance materials for consultation to medical providers and community stakeholders on emerging health issues.
Healthcare Consultant
Core24 7
01.2021 - 05.2021
- Assisted with regulatory issues such as compliance.
- Oversaw accounting, budgeting, and financial reporting.
- Created and implemented organizational policies and procedures.
- Consulted with healthcare professionals on business decisions.
Administrative Assistant
Moorabbin Flying Services
03.2019 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- CASA invigilator for students during exams
Education
No Degree - STYKU Body Scans
Anytime Fitness
06.2021
High School Diploma -
Kilbreda College
Mentone, VIC11.2018
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Hospitality service expertise
- Food and Beverage Service
- Professional Appearance
- Safety Procedures
- Cultural Awareness
- Alcohol awareness
References
Michael Nugent- Manager Core24 7 - 0484060011
Matt Waters- Pilot MFS/ First Officer Jetstar - 0424101414
Zain Alobaidi- Head Pilot MFS/ First Officer Jetstar - 0421351623
Timeline
Flight Attandent
Jetstar Airways
04.2022 - Current
Bar Assistant
The Sporting Globe Bar & Grill
01.2022 - Current
Health Consultant
Anytime Fitness
06.2021 - 01.2022
Healthcare Consultant
Core24 7
01.2021 - 05.2021
Administrative Assistant
Moorabbin Flying Services
03.2019 - 12.2020
No Degree - STYKU Body Scans
Anytime Fitness
High School Diploma -
Kilbreda College
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