Charu Bassi
Tarneit,VIC
Summary
Proven Customer Service Representative at Fresh2Chef (Sabjiwale), adept in critical thinking and problem-solving, significantly enhancing store operations and customer satisfaction. Excelled in client relations and money handling, ensuring efficient inventory management and a welcoming atmosphere at Aangan Restaurant. Demonstrates a strong ability to improve service delivery and team performance.
Overview
3
3
years of professional experience
Work History
Store Person
Fresh2Chef (Sabjiwale)
12.2022 - Current
- Oversee daily operations of entire store, ensuring smooth and efficient functioning.
- Coordinate with suppliers and vendors to ensure timely delivery of stock.
- Maintain well-organized and fully stocked grocery shelves.
- Monitor inventory levels and reorder stock as needed.
- Ensure that all grocery items are correctly labeled with prices and expiry dates.
- Ensure freshness and quality of fruits and vegetables.
- Arrange and display produce attractively to enhance customer appeal.
- Monitor and manage inventory to minimize waste and spoilage.
- Handle billing operations at checkout counter, ensuring accurate and efficient transactions.
- Assist customers with their inquiries and provide excellent customer service.
- Manage cash registers and ensure accurate cash handling and reconciliation.
- Perform daily cleaning tasks to maintain clean and safe shopping environment.
- Ensure that all areas of store, including aisles, shelves, and counters, are kept tidy and organized.
- Conduct regular checks to ensure store meets health and safety standards.
- Coordinate with other staff members to ensure tasks are completed efficiently.
- Provide guidance and support to team members when needed.
Front of House Staff Member
Aangan Restaurant
10.2023 - 12.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
Bachelor of Arts - Arts
Delhi University
05.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Client Relations
- Building rapport
- Product Sales
- Reatail
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual
Personal Information
Title: Customer Service Associate
Availability
Monday to Sunday
Timeline
Front of House Staff Member
Aangan Restaurant
10.2023 - 12.2023
Store Person
Fresh2Chef (Sabjiwale)
12.2022 - Current
Bachelor of Arts - Arts
Delhi University