Charudatta Chahande
Nagpur,Maharashtra
Summary
Aspiring professional with proven experience in client engagement, stakeholder management, and problem-solving. Skilled in managing project lifecycles, resolving complex issues under pressure, and driving continuous improvement. Certified in Agile, PRINCE2, and PMI-RMP, with a solid foundation in project management, governance, and risk management frameworks. Passionate about applying analytical skills, adaptability, and collaboration to deliver value-driven outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE OFFICER (ADMINISTRATOR)
MUFG Pty Ltd
09.2022 - Current
- Company Overview: Company : REST Super
- Delivered high-quality customer service by resolving member queries and consistently achieving service KPIs.
- Managed high-volume inbound calls, providing accurate information while maintaining client satisfaction.
- Prepared and maintained compliance documentation in line with financial services regulations.
- Collaborated with internal stakeholders to resolve complex issues, ensuring effective cross-functional communication.
- Developed expertise in problem-solving, stakeholder engagement, and time management in a high-pressure environment.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
Education
Master's - Engineering Management
Queensland University of Technology (QUT)
Master's - Engineering, Mechanical
Queensland University of Technology (QUT)
Skills
- Scrum Master
- Stakeholder Engagement & Communication
- Analytical research skills
- Decision-Making under Pressure
- Agile
- Risk Assessment & Mitigation
- Client Relationship Management
- Technical Documentation
- Problem-Solving & Critical Thinking
- Effective conflict resolution
- Effective time management
Certification
- PMI-RMP, Risk Management Professional (Introductory)
- PRINCE2 Foundation, Project Management Methodology
- Agile Project Management, Introductory Certification
COMMUNITY SERVICE & VOLUNTEER WORK
QUT Wellness Champ, Organised RUOK and student wellness events in collaboration with Medibank.
WEBSITES, PORTFOLIOS, PROFILES
linkedin.com/in/charudatta-chahande-163609144/
Languages
English
Hindi
Marathi
Timeline
CUSTOMER SERVICE OFFICER (ADMINISTRATOR)
MUFG Pty Ltd
09.2022 - Current
Master's - Engineering, Mechanical
Queensland University of Technology (QUT)
Master's - Engineering Management
Queensland University of Technology (QUT)