Summary
Overview
Work History
Education
Skills
Languages
Attributes
References
Work Availability
Timeline
Generic

CHARVI HAMOY

Preston,VIC

Summary

Dedicated and customer-focused professional with a diverse background in customer service and sales within the technology industry. Proven track record in facilitating positive customer experiences through effective communication and problem resolution. Possesses strong organizational skills and attention to detail, ensuring accuracy in processing and managing customer-related tasks. Adept at building rapport with clients and addressing their concerns promptly.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

Peter's Pizza
06.2023 - Current
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Kitchen Hand

Yuni Kitchen
07.2023 - 10.2023
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.

Product/Renewal Specialist/Sales Representative

Wipro
04.2022 - 05.2023
  • Assisted residents in renewing their leases annually, ensuring a smooth and effective process
  • Developed strong rapport with customers, fostering positive customer engagement and resolving complaints promptly
  • Successfully reduced customer wait times by handling calls efficiently and resolving complaints promptly
  • Recorded all telephone and email communication using software, contributing to continuous improvements efforts
  • Provided excellent customer service by addressing concerns and ensuring their satisfaction

Customer Service Representative

TechMahindra Cebu
06.2020 - 06.2021
  • Processed parcel invoices and input invoice PAPS number into the system
  • Conduct through checks on orders to guarantee accuracy before dispatching to the warehouse
  • Demonstrated meticulous attention to details in handling customer-related tasks, ensuring accuracy and efficiency

Education

Advanced Diploma - Telecommunication Network And Engineering

Milcom Institute
Spencer, West Melbourne
06.2025

Bachelor of Science - Information Technology

University of The Visayas
Cebu City
06.2021

Skills

  • Customer Relationship Management
  • Active Listening and Communication
  • Complaint Resolution
  • Process Optimization
  • Record Keeping and Documentation
  • Order Keeping and Documentation
  • Time Management and Efficiency

Languages

English
Cebuano
Tagalog
Broken-Spanish
Basic Korean language

Attributes

  • Strong work ethic
  • Team player
  • Adaptable and quick learner
  • Excellent problem-solving skills
  • Detail-oriented and organized.

References

Available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Kitchen Hand

Yuni Kitchen
07.2023 - 10.2023

Customer Service Cashier

Peter's Pizza
06.2023 - Current

Product/Renewal Specialist/Sales Representative

Wipro
04.2022 - 05.2023

Customer Service Representative

TechMahindra Cebu
06.2020 - 06.2021

Advanced Diploma - Telecommunication Network And Engineering

Milcom Institute

Bachelor of Science - Information Technology

University of The Visayas

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CHARVI HAMOY