Chase Overend

• Managing Hail Creek Fleet which consists of 41x 960E`s, 3x 4100 Electric Shovels & 4 permanent site technicians that carry out repairs, breakdowns & servicing on (but not limited to) Komatsu machinery.
• Evaluate fleet performance regularly to identify areas for improvement, leading to increased productivity and revenue growth.
• Maintain fleet maintenance records to allow for accurate parts forecasting
• Actively Participate in Continuous Improvement meetings with the customers providing feedback
  on fleet performance as required and compile monthly reports
• Monitor Customer Oil Wear Analysis and implement and advise Corrective Action Plans where applicable.
• Monitor Komtrax and Komtrax Plus for machine cautions and abnormalities, action accordingly.
• Provide site support for warranty and technical enquiries.
• Provide parts support.
• Conducted root cause analysis for recurring issues in the fleet operations, developing effective solutions that minimized downtime and enhanced reliability.
• Facilitated smooth communication channels between the customer and Komatsu teams & departments to improve overall operational flow.

Managing the Brisbane Metro Field Service department which consists of 12 technicians that carry out repairs, breakdowns & servicing on (but not limited to) Komatsu machinery. Assisting other departments & teams due to my extensive knowledge of Komatsu equipment, systems & processes.

This role consists of the following tasks:

• Ensure team comply with all WHS responsibilities and drive safety first culture within team.
• Mentor, guide and support the team to improve performance, efficiencies & work quality.
• Support customers by maintaining strong communication while proactively resolving issues in fast paced environment.
• Provide accurate & timely quotations to customers.
• Open jobs, order parts & schedule work to ensure efficient utilization of resources whilst meeting customer expectations.
• Provide technical guidance and support to customers & technicians.
• Facilitated communication between office personnel, subcontractors and customers.
• Approve time sheets, cost up jobs, ensure that pricing & narrative is accurate & professional to enable prompt invoicing.
• Review, submit & monitor all warranty reports & field campaigns.
• Carry out regular toolbox meetings to ensure thorough communication, team building & continual improvement activities.
• Regularly monitor & update WIP jobs.
• Spearhead process improvement initiatives to reduce service costs & inefficiencies.
• Hired and trained new workers to build department and cultivate productive work atmosphere.
• Performance manage team members to maintain a high level of safety, quality & efficiency.

Supervisor of the Engine Section in Komatsu Reman overseeing the rebuilding of engine assemblies & Dyno testing. In this time i was also looking after the Front Hub/Spindle section & implementing a lot of documentation to improve quality & develop a continual improvement culture within the workshop.

This role consisted of the following tasks:

• Mentor, guide and support team of 14 to improve performance and efficiencies.
• Trained team on how to fix problems, correct mistakes and maximize productivity.
• Spearhead process improvement initiatives to reduce inefficiencies.
• Approving time sheets.
• Cleaning & disassembling engine assemblies & their sub components.
• Inspecting, measuring and judging what parts could be reused & what parts needed to be reclaimed.
• Completing failure analysis on failed engines.
• Checking service news & field campaigns to ensure the components had all of the latest updates.
• Ordering parts & continually updating BOM's.
• Re-checking all subcontractor work.
• Assembling sub components.
• Assembling long blocks.
• Assembling component.
• Dyno test to OEM specifications.
• Develop build check sheets to lift quality of work.
• Develop BOM books for each component to increase consistency across components.

Mechanical fitter in the Engine Section at Komatsu Reman.

This role consisted of the following tasks:

• Cleaning & disassembling engine assemblies & their sub components.
• Inspecting, measuring and judging what parts could be reused & what parts needed to be reclaimed.
• Completing failure analysis on failed engines.
• Checking service news & field campaigns to ensure the components had all of the latest updates.
• Ordering parts & continually updating BOM's.
• Re-checking all subcontractor work.
• Assist in the rebuilding of the turbo's & fuel pumps.
• Rebuild starter motors & alternators.
• Assembling sub components.
• Assembling long blocks.
• Assembling component .
• Dyno test to OEM specifications.

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Workshop supervisor at Star Yamaha looking after a team of 6 technicians.

This role consisted of the following tasks:

• Kept team members on task with hands-on supervision and coaching.
• Maintained neat and clean work areas to maximize efficiency and safety.
• Controlled costs by effectively managing supplies and labor hours.
• Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
• Established clear priorities and production quality standards.
• Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.

Workshop technician at Star Yamaha.

This role consisted of the following tasks:

• Servicing, repairing & rebuilding motorcycles.
• Assembly of new motorcycles.
• Diagnosing complex issues.
• Suspension servicing, rebuilding & tuning.
• Crash repairs.
• Performance work & dyno tuning.

Successfully completed apprenticeship at Star Yamaha.