Chase Roberts
Townsville,QLD
Summary
Dedicated Customer Service providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated Kitchen Hand consistently stands for long periods and handles various cleaning tasks. Valuable and committed individual with strong understanding of food safety measures. Dependable, on-time and dedicated to good performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Kitchen Hand
Cowboys Leagues Club
Townsville , QLD
2024.06 - Current
- Disposed of garbage according to health regulations.
- Served food during catered events or banquets as requested by supervisors or chefs.
- Operated dishwashers for sanitizing dishes and silverware.
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Maintained order and cleanliness of work areas to conform with health codes.
SUNS DUMPLINGS COOK
SUNS DUMPLINGS
Townsville , QLD
2023.05 - 2024.06
- Enhanced speed of opens and food preparation to enable shop to advance opening time by one hour.
- Accomplished consecutive daily shop openings on an independent basis for 2+ weeks.
- Assisted in the closing of the shop
- Expertly prepared diverse menu items
- Contributed to food preparation and service in a diverse range of markets and events all year round
- Managed independent full day shifts with efficiency and skill, utilizing both front and back of house experience.
MYER RETAIL ASSISTANT
MYER
Townsville , QLD
2022.11 - 2023.05
- Managed inventory accuracy
- Contributed towards addressing and resolving customer issues online
- Suggested alternative/brand options
- Optimized phone services
- Facilitated handling of returned items, exchanges, and gift card transactions.
KFC CUSTOMER SERVICE EMPLOYEE
KFC
Townsville , QLD
2021.04 - 2023.04
- Enhanced customer satisfaction by utilizing both direct and indirect customer service techniques
- Provided comprehensive guidance and instruction to newly hired staff members, enabling them to confidently handle customer interactions
- Demonstrated expertise in both regular maintenance and thorough cleaning procedures while on duty.
- Attained full completion of required modules
- Enhanced stock replenishment process
- Demonstrated skilled ability in up-selling merchandise and increased store revenue.
Education
High School Diploma -
Thuringowa State High School
Townsville, QLD11.2023
Cert III in Business -
Binnacle Training
Townsville, QLD01.2023
Cert III in Hospitality -
School Based Traineeship
Townsville, QLD08.2022
Skills
- Food Preparation
- Dishwashing
- Team Collaboration
- Food-handling safety
- Punctual and Reliable
- Dedicated Work Ethic
- Effective customer communication
- Positive Attitude
Certification
- RSA & RSG Certificates, 06/14/24
- Green provisional license with personal car
References
References available upon request.
Timeline
Kitchen Hand
Cowboys Leagues Club
2024.06 - Current
SUNS DUMPLINGS COOK
SUNS DUMPLINGS
2023.05 - 2024.06
MYER RETAIL ASSISTANT
MYER
2022.11 - 2023.05
KFC CUSTOMER SERVICE EMPLOYEE
KFC
2021.04 - 2023.04
- RSA & RSG Certificates, 06/14/24
- Green provisional license with personal car
High School Diploma -
Thuringowa State High School
Cert III in Business -
Binnacle Training
Cert III in Hospitality -
School Based Traineeship
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