Chase Simmonds
Eynesbury
Summary
Professional in customer facing, skilled in resolving complex issues and enhancing customer satisfaction. Adept at effective communication, conflict resolution, and providing technical assistance. Collaborative team player focused on achieving results, with adaptability to evolving needs. Strong organizational abilities, empathy, and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Client Support Coordinator
SEEK
08.2021 - 08.2024
- Managed high-pressure situations with clients, maintaining a calm and professional attitude throughout the resolution process.
- Coordinated efforts among various departments to ensure timely resolution of complex client issues.
- Facilitated knowledge-sharing sessions among team members, promoting continuous learning and development within the support department.
- Collaborated with cross-functional teams to address client needs and implement solutions effectively.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced client satisfaction by efficiently resolving technical and non-technical issues.
- Managed a portfolio of over 40 clients with contracts ranging from $20,000-$200,000.
- Solved 100+ cases a week and took 60+ calls a week.
Mortgage Loan Officer
Zilch Finance
05.2021 - 08.2021
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Basketball Referee
Wyndham Basketball
01.2014 - Current
- Ensured player safety by closely monitoring on-court actions and addressing any violations promptly.
- Contributed to a positive game environment by maintaining a professional demeanor and interacting respectfully with players, coaches, and spectators.
- Improved game fairness by accurately enforcing basketball rules and regulations.
- Expanded knowledge of official rules by participating in ongoing training sessions and workshops.
- Assisted in the development of younger referees through mentoring initiatives within local leagues or associations.
- Handled high-stress situations using superior calming techniques with basketball fans.
- Called game violations with confidence and integrity while officiating 20 basketball games every week.
Skills
- Client relationship building
- Software troubleshooting
- Strong work ethic
- Interpersonal and written communication
- Client rapport building
- Documentation review
- Customer service
- Complaint handling
- Conflict resolution
- Active listening
- Data entry
Timeline
Client Support Coordinator
SEEK
08.2021 - 08.2024
Mortgage Loan Officer
Zilch Finance
05.2021 - 08.2021
Basketball Referee
Wyndham Basketball
01.2014 - Current
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