Chase Warburton
Melbourne,VIC
Summary
Dynamic customer service professional with a proven track record at Bank Of Queensland, excelling in complaint resolution and regulatory compliance. Adept at managing accounts and processing payments, I leverage strong communication skills to enhance client relationships and drive satisfaction. Committed to delivering exceptional service and fostering positive outcomes.
Overview
8
8
years of professional experience
Work History
Banking Customer Service Representative
Bank Of Queensland
Melbourne , VIC
06.2024 - 05.2025
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Checked customers' identification when necessary in compliance with anti-money laundering regulations.
- Explained banking procedures and regulations to customers accurately.
Private Carer
Self Employed
Frankston, VIC
01.2021 - 10.2023
- Recorded vital signs, food and liquid intake and output for accurate documentation of care provided.
- Supported clients' families by providing guidance regarding available resources or services.
- Accompanied clients on outings in the community, providing companionship and support.
Front Desk Receptionist
Werribee Mansion
Werribee, VIC
02.2019 - 02.2020
- Delivered exceptional service to sustain and enhance client relationships for future business opportunities
- Assessed interactions between associates and customers to identify areas requiring enhancement.
- Resolved customer complaints and reduced dissatisfaction through prompt and effective solutions.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Printing Assistant
Copy Solutions NZ
Auckland, AKL
01.2017 - 12.2017
- Responsible for troubleshooting any problems that arose with the digital printing process or equipment.
- Executed effective store resets to optimize environment for special promotions and seasonal updates.
- Collaborated with other departments within the organization to coordinate projects and ensure successful outcomes.
Education
High School Diploma -
Point Cook Secondary College
Point Cook, VIC11-2019
Skills
- Customer service
- Regulatory compliance
- Account management
- Payment processing
- Complaint resolution
- Communication skills
References
References available upon request.
Timeline
Banking Customer Service Representative
Bank Of Queensland
06.2024 - 05.2025
Private Carer
Self Employed
01.2021 - 10.2023
Front Desk Receptionist
Werribee Mansion
02.2019 - 02.2020
Printing Assistant
Copy Solutions NZ
01.2017 - 12.2017
High School Diploma -
Point Cook Secondary College
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