Summary
Overview
Work History
Education
Skills
Accomplishments
Reference
Timeline
Generic

Chathu Manamperi

Perth,WA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Relationship Manager

ANZ
Perth CBD, WA
04.2015 - Current
  • Managing a portfolio of clients by providing advice on financial products, services and solutions.
  • Develop strategies to attract new customers while retaining existing ones.
  • Develop and maintain strong relationships with clients to ensure satisfaction and loyalty.
  • Identify customer needs, developed customized solutions, and provided knowledgeable advice.
  • Conduct regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
  • Assess customer requirements on an ongoing basis in order to provide tailored solutions.
  • Evaluate customer feedback to identify areas of improvement in products or services offered.
  • Collaborate with internal teams to develop strategies that would increase customer engagement levels.
  • Coordinate with cross-functional teams to ensure successful implementation of projects.
  • Participate in industry events such as conferences a to build brand awareness among prospects.
  • Provide guidance and support to junior staff members on the principles of commercial lending.
  • Ensure compliance with all relevant banking regulations, laws and guidelines.

Business Banking Manager

ANZ
Perth CBD, WA
04.2013 - 03.2015
  • Manage a portfolio of clients by providing advice on financial products, services and solutions.
  • Analyze customer creditworthiness in order to determine eligibility for loan applications and prepare credit proposals for credit risk approval.
  • Conducted financial analysis of customer portfolios to identify areas of improvement or risk.
  • Ensure compliance with all relevant banking regulations, laws and guidelines.
  • Develop strategic relationships with key stakeholders in the business community.
  • Provide guidance and support to junior staff members on the principles of commercial lending.
  • Resolve customer complaints regarding their accounts in a timely manner.
  • Identify opportunities to expand existing client relationships through additional services or products.

Assistant Manager

ANZ
Perth CBD, WA
11.2010 - 03.2013
  • Assisted Relationship Managers in handling customer inquiries and resolving issues
  • Conducted due diligence and fulfilled compliance requirements, communicating with other departments to complete requests.
  • Prepared credit risk evaluations.
  • Provided administrative support to Relationship Managers, including scheduling meetings and preparing documents.

Education

MBA - Finance

Deakin University
Burwood, VIC
01-2009

Master of Commerce - Accounting And Finance

Deakin University
Burwood, VIC
01-2009

Graduate Diploma of Accounting - Accounting And Finance

Deakin University
Burwood, VIC
01-2009

Skills

  • New Business Development
  • Effective customer communication
  • Customer Relationship Management
  • Relationship building and management
  • Value Selling
  • Solution management
  • Written and verbal communication
  • Regulatory Compliance

Accomplishments

  • Relationship Manager of the year (2021) - Business Banking
  • Rising Star (2015) - Business Banking

Reference

  • Available upon request.

Timeline

Relationship Manager

ANZ
04.2015 - Current

Business Banking Manager

ANZ
04.2013 - 03.2015

Assistant Manager

ANZ
11.2010 - 03.2013

MBA - Finance

Deakin University

Master of Commerce - Accounting And Finance

Deakin University

Graduate Diploma of Accounting - Accounting And Finance

Deakin University

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Chathu Manamperi