Chathuka Edirisinghe
Glen Waverly
Summary
Results-driven Account Manager with expertise in client relationship management and strategic planning at Emarald Agroexports. Proven ability to enhance client retention through exceptional service and tailored solutions. Proficient in documentation, reporting, negotiation, and conflict resolution to align client contracts with business objectives.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Account Manager
Emarald Agroexports
11.2021 - 01.2023
- Managed client accounts to ensure satisfaction and retention.
- Developed tailored solutions to meet specific client needs.
- Coordinated product deliveries in collaboration with logistics teams.
- Conducted regular follow-ups with clients to address concerns promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
Education
Associate of Arts - Human Psychological Sciences
La Trobe University
Melbourne, Victoria, VIC03-2027
Skills
- Client relationship management
- Customer satisfaction
- Strategic planning
- Relationship building and management
- Account development
- Documentation and reporting
- Strategic account planning
Certification
- CSP - Certified Sales Professional
Languages
English
Timeline
Account Manager
Emarald Agroexports
11.2021 - 01.2023
Associate of Arts - Human Psychological Sciences
La Trobe University