Chathura Thenuwara
Adelaide,SA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
EUC Engineer
SonicHr
Adelaide, SA
06.2022 - 12.2023
- Handled Santos device refresh project at the Adelaide main office and Moomba locations.
- Provide L1/L2 support for Santos IT team.
- Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make minor
repairs to equipment and arrange for other service needs as appropriate. - Able to troubleshoot hardware/software issues with laptops and tablets.
- Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool of
record - Install and support Microsoft Office applications and Office 365 software and additional approved, as needed, software.
- Perform basic PC, network, and mobility troubleshooting.
- Support with creating, editing, and maintaining user accounts, permissions, and passwords in
Office365/Azure.
System Support Engineer
Millennium IT ESP
Colombo, sri Lanka
03.2018 - 12.2018
- Provides 2nd Level Support in Allianz System Engineering Team, Sri Lanka
- Manage Active Directory, Exchange and DNS servers.
- Install and Maintain Servers in the VM and Physical infrastructure, managing and monitoring ESXi 6.5 VMware Environment
- Deploy security updates through TrendMicro Antivirus Solution, manage Trend Mail Gateway and Air watch appliances and deploy updates and patches through the WSUS.
- Coordinate System issues with the other vendor Teams.
Field Support Engineer
Network Information Technology
Colombo, Sri Lanka
01.2017 - 01.2018
- Installation & trouble shoot on Desktop, Laptop, Printer and Scanners
- Installation, Configuration, troubleshooting activities on LAN/WAN based structured network cabling projects.
- Configure and install various network devices and services (e.g Servers, routers, switches, firewalls, VPN gateways)
- Install, configure, test and maintain operating systems, application software and system management tools (e.g AD, DNS, Backup servers, Antivirus solutions)
- Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
Assistant System Administrator
Premadasas gems
Colombo, Sri Lanka
02.2015 - 01.2017
- Conducted basic troubleshooting to isolate and diagnose common system problems.
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
- Trained and directed users on correct use of software and hardware within systems.
- Kept systems operating efficiently by performing necessary upgrades and repairs.
- Provided appropriate permissions to users for accessing files and databases.
- Installed firewalls and antivirus software to improve cybersecurity.
- Diagnosed, troubleshot and resolved hardware and system problems.
Education
Master of Information Technology - Computer Networking
Charles Sturt University
Melbourne, VIC02.2021
BSc (Hons) Computer Science Degree - Computer Science
University College Dublin
Ireland12.2016
Skills
- Windows Server Management
- VMware Management
- Exchange Server
- Problem Solving
- Leadership
- Communication
- Citrix Server Management
- Windows Server Active Directory
- SQL
- Linux
- Networking
- Digital Forensics
- Time Management
- DHCP
- Troubleshooting and Testing
- Analytical Thinking
- Teamwork and Collaboration
Projects
Santos Device Refresh Project
- Reimaged and rebuilt over 500 laptops and desktops using the build port.
- Backup users local data using powershell script.
- Backup and reinstall software's using SCCM and manually.
- Develop and maintain high quality documentation for all relevant processes and procedures.
- Asset management.
Certification
- Certified Secure Computer User(C|SCU) EC-Council
- EC-Council Security Network Administrator(ENSA)
- Trained by WinSYS Networks for Cisco Certified
Network Associate(CCNA) 640-802 Certification
curriculum.
Languages
English
Sinhala
References
References available upon request.
Timeline
EUC Engineer
SonicHr
06.2022 - 12.2023
System Support Engineer
Millennium IT ESP
03.2018 - 12.2018
Field Support Engineer
Network Information Technology
01.2017 - 01.2018
Assistant System Administrator
Premadasas gems
02.2015 - 01.2017
Master of Information Technology - Computer Networking
Charles Sturt University
BSc (Hons) Computer Science Degree - Computer Science
University College Dublin
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