Chathurya Kannangara Koralalage
Clyde North,VIC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Communicating with an open-minded perception to adapt with any situation valuing cultural competency.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Bhupani RoyalMart Pvt Ltd
09.2019 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
Presenter
CameraLK Store
11.2021 - 04.2022
- Rehearsed scripts to present a fluid and error-free program.
- Improvised live interviews and guest phone calls.
- Wrote and scripted the show prior to airing for approval by management.
- Researched trending features to include on-air.
- Operated studio equipment and produced show advertisements.
Translator and Interpreter
Survey Research Lanka
01.2019 - 08.2020
- Translated documents from Sinhalese to English and vice versa.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Provided verbal summaries of non-English documents for immediate use.
- Replicated flow, style, and overall meaning of original texts.
- Worked with other translators to facilitate real time conversations.
- Listened to recordings and translated confidential information.
- Provided verbal summaries of non-English documents to diverse audiences.
- Repeated and restructured complex translations to optimize understanding.
- Translated documents for research departments, supporting data collection and reporting.
- Interpreted conversations between foreign language-speaking clients and others.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted spoken and written languages other than English and vice versa.
- Assisted foreign language-speaking clients with inquiries.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Reviewed, edited and proofread translated documents for accuracy.
Education
Master of Arts - Social Work
Federation University Australia
Berwick, VIC04.2025
Bachelor of Arts - Applied Demography
University of Colombo
Colombo, Sri Lanka09.2022
Skills
- Customer Relations
- Time Management
- Staff Management
- Project Management
- Customer Relationship Management
- Staff Supervision
- Team Motivation
- Operational Efficiency and Safety
- Policy Administration
- Critical Thinking
- Audience Engagement
- Active Learning
- Complex Problem-Solving
- Cultural Understanding
- Document Review
- Editing Skills
- Customer Engagement
- Verbal and Written Communication
- Advanced Language Knowledge
- Deadline Management
- Literary Translation
- External Communications
- Client Service
- Team Translation
- Business Communications
- Social Perceptiveness
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
English
Full Professional
Sinhalese
Native or Bilingual
Hindi
Limited Working
Timeline
Presenter
CameraLK Store
11.2021 - 04.2022
Assistant Manager
Bhupani RoyalMart Pvt Ltd
09.2019 - 06.2022
Translator and Interpreter
Survey Research Lanka
01.2019 - 08.2020
Master of Arts - Social Work
Federation University Australia
Bachelor of Arts - Applied Demography
University of Colombo
Similar Profiles
Randhir Kumar PrasadRandhir Kumar Prasad
Stacker at Engineering and Allied Services Pvt. Ltd, Lift & Shift India Pvt. Ltd, Roadwings International Pvt. Ltd, Western Carriers India Pvt. Ltd, Tractor India Pvt. Ltd, Transworld Terminal Pvt. LtdStacker at Engineering and Allied Services Pvt. Ltd, Lift & Shift India Pvt. Ltd, Roadwings International Pvt. Ltd, Western Carriers India Pvt. Ltd, Tractor India Pvt. Ltd, Transworld Terminal Pvt. Ltd
SARVESH SHRIYANSARVESH SHRIYAN
Application Consultant /Senior Analyst at Rtv Tech Pvt Ltd (Subsidiary of Rupeeseed Pvt Ltd)Application Consultant /Senior Analyst at Rtv Tech Pvt Ltd (Subsidiary of Rupeeseed Pvt Ltd)
VIJAYA RAGUNATH VVIJAYA RAGUNATH V
MANUFACTURING PROCESS ENGINEER at MINI-CIRCUITS INDIA URJITA PVT LTD (Formerly URJITA ELECTRONICS PVT LTD)MANUFACTURING PROCESS ENGINEER at MINI-CIRCUITS INDIA URJITA PVT LTD (Formerly URJITA ELECTRONICS PVT LTD)
Seavmey ChipSeavmey Chip
Chef Assistant at Saint Germain CafeChef Assistant at Saint Germain Cafe
Sinke WeshoSinke Wesho
Customer Service Officer at RACVCustomer Service Officer at RACV