Chatlea-Kate Casey-Richardson
Kwinana,WA
Summary
Adept at fostering positive customer experiences, I excelled in high-pressure environments at Mabel, enhancing customer loyalty through exceptional service and efficient problem resolution. My expertise spans from advanced POS system operation to effective time management, showcasing a blend of technical proficiency and interpersonal skills. Achievements include surpassing customer service goals, underlining my commitment to excellence and continuous improvement.
Overview
7
7
years of professional experience
Work History
Personal Support Worker
Mabel
08.2020 - 03.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
Customer Service Cashier
IGA Grocery Store
03.2015 - 07.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
Education
Marine Biology
Fremantle College
Fremantle, WASkills
- Mobility Assistance
- Personal Hygiene Assistance
- Social support
- Housekeeping tasks
- Transportation Services
- Disability Support
- First aid and safety
- Time Management
- Daily living assistance
Timeline
Personal Support Worker
Mabel
08.2020 - 03.2022
Customer Service Cashier
IGA Grocery Store
03.2015 - 07.2020
Marine Biology
Fremantle College
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