Chatsuda Macharoen
Perth,WA
Summary
Dynamic and results-oriented professional with a great results within nbn's track records, specialising in technologies such as HFC and FTTP while maintaining the safety of myself and those around me. Excelled in enhancing customer satisfaction with problem-solving and great communication. Demonstrated leadership in training teams for peak performance, significantly contributing to workplace safety and operational excellence.
Overview
5
5
years of professional experience
Work History
Customer Field Technician
nbn co
Perth, Wester Australia
02.2023 - Current
- Identified potential safety hazards related to job tasks and took appropriate action to eliminate them.
- Drove company vehicles to and from customer locations to perform field maintenance.
- Followed safety protocols and procedures to ensure personal and public safety.
- Applied company safety policies consistently when performing daily tasks.
- Provided outstanding on-site customer service, maintaining high levels of customer satisfaction.
- Qualified in the installation and maintenance of Hybrid Fibre Coaxial (HFC) and Fibre to the Premise (FTTP) systems.
- Handled restoration and fault tickets promptly, maintaining high standards of service quality as well as installing new service connections to residential and business properties.
Shift Manager
McDonald's
Perth, Wester Australia
08.2019 - 02.2023
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Trained new employees on company policies, procedures, and job responsibilities.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Taught staff upselling techniques to meet revenue targets.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Ensured compliance with food safety regulations and quality standards.
Education
High School Diploma -
John Forrest Secondary College
Perth12-2020
Skills
- Environmental safety
- Quality assurance controls
- Workplace safety
- Communication
- Problem solving
- Organising
Accomplishments
- Dux Awards throughout high school years
- Nominated Employee of the Month at nbn
- Earned Spark points to acknowledge my dedication and hard work
Timeline
Customer Field Technician
nbn co
02.2023 - Current
Shift Manager
McDonald's
08.2019 - 02.2023
High School Diploma -
John Forrest Secondary College
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