Personable and dedicated team player with extensive experience in Superannuation and more recently, in Financial Crime.
Articulate, motivated and results-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing businesses to establish a rapport with clients. Dedicated to customer loyalty and satisfaction with 16 years of experience. Consistently friendly and professional when handling diverse customer needs in high-volume administrative environments. Smoothly manages workflow and optimises team strengths to meet service quotas.
Recently gained experience in monitoring and analysing client relationships and business trends, assisting customers, branch staff and relationship managers to understand the AML/CTF obligations through proactive customer contact.
